Incident Response Coordinator

3 days ago

West Perth, Australia Royal Automobile Club of WA Full time

With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”

Join RAC Insurance as an Incident Response Coordinator, where you'll play a key role in safeguarding our members by ensuring effective risk management.

Working within cross-functional environments, you will be responsible for coordinating assigned incidents related to regulatory compliance matters and support action close-out under the reporting regime to deliver exceptional member experience, compliance, and ongoing improvement.

What will you be doing?
- Supporting the coordination of incident investigation for completeness and accuracy, including root cause analysis and providing recommendations or solutions to prevent further incident occurrence
- Consulting with operational teams, Incident Owners, Risk & Compliance and Legal as required
- Guiding the scope of any data collation for investigation/remediation/rectification
- Reviewing and analysing data to ensure it is fit for purpose
- Creating adequate actions to rectify incidents in scope and prevent/reduce recurrence, including but not limited to document, process, coaching, system changes
- Supporting remediation and rectification activities as required by Incident Owners
- Supporting and contributing to maturing the risk culture and capability across Insurance

About you
- Broad knowledge of insurance industry practices and the regulatory environment
- An understanding of Insurance Contracts Act, Insurance code of practice and other general insurance specific legislation
- Demonstrated understanding of industry trends, current best practice and quality standards
- Ability to collaborate effectively and influence relationships with varied internal stakeholders
- Analytical and problem-solving skills, with the ability to consider critical business needs
- Proactive project, risk management and problem-solving skills
- Proven resilience in handling difficult conversations with stakeholders at all levels
- Ability to operate effectively in a values/behaviours based organisation
- Exposure to compliance, regulations and quality assurance is preferrable along with industry recognised qualifications
- Knowledge of RAC’s policies, procedures, systems and reporting is preferrable

What’s in it for you?
- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Be part of a purpose led organisation that gives back to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Opportunities for community engagement and corporate volunteering

Applications Close COB Monday 22nd September 2025.

BetterJourneysRAC
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