Chubb Central Manager, Smd

2 weeks ago

Docklands, Australia Chubb Full time

**Your Role**:
To ensure the three underwriting service teams deliver their respective underwriting and service objectives in a consistent and effective manner and in doing so enhance Chubb’s relationship and reputation with brokers.

**Your Responsibilities**:

- Establishing plans and strategies for developing effective broker service and support
- Implement broker feedback processes including NPS monitoring
- Implement the underwriting strategies for the respective lines of business
- Prepare and update monthly reporting against key business metrics
- Monitoring individual and team performance against key metrics
- Resource management including effective recruitment and retention strategies
- Build and maintain effective stakeholder management and communication with key functions e.g. distribution
- Responsible for budget management including head count control
- 10 years’ experience in managing an underwriting service team
- People Management - Experience in leading and managing groups of people
- Customer Service - Ability to understand the principles of excellent customer service plus the ability to deliver agreed service levels and monitor service metrics
- Process Improvement - Experience in developing and adapting processes to support the required levels of service
- Data management - Ability to understand and manage data relating to service metrics, resource planning and monthly results monitoring
- Product knowledge - Broad understanding of P & C products

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.

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