Assistant Cafe Manager

Iconic brand with world class facilities at Norwest
- Permanent, full-time gig working with an iconic brand
- Free gym membership + discounted PT + discounts with retail partners + more

**Who are we?**There's never been a better time to join Virgin Active We have the best talent, doing the best work of their lives with meaning. Our continuous focus on inspiring people to live an active life is what unites us and sets us apart in our vision to be the world's most loved exercise brand.

We are part of the Virgin group of companies worldwide and launched our Australian business in 2008 with one club, five studios and a dedicated team of just 50 people. Today, we have a team of nearly 1,000 people and we're building a collection of iconic locations in Sydney and Melbourne.

Perched on the corner of Norwest Boulevard, our spacious 4,651 sqm Norwest club is your go-to location for work, rest and play in the Hills District. Inside you'll find 5 large studios for classes including Reformer Pilates, Grid Training (HIIT), Yoga, Cycle, Barre (and more), a large open gym with Technogym equipment, a sparkling 25m swimming pool, spa and sauna, indoor climbing wall, luxury changeroom amenities, Club-V creche facilities and our Swimsters swim school for the kids, and a bright café for unwinding post-workout.

**Your gig**:

- You'll plan and prepare work schedules and assign crew members to specific duties
- You'll provide leadership, coaching and motivate crew members
- You'll maintain appropriate stock levels through ordering, receiving and rotation processes.
- You'll execute sales promotion activities and direct merchandise displays
- You'll monitor expenditure of all costs within the store ensuring budgets are adhered to
- You'll recruit and interview all general crew and cashiers in line with Kauai recruitment processes
- You'll ensure all store staff are trained and supported in assigned areas and implement correct training procedures to be followed in store
- You'll identify and address any gaps/concerns through store audits
- You'll assist the Store Manager in daily banking
- You'll always find ways to give our members that little bit extra... especially when it's unexpected.

**All about you**:

- You have 6+ months experience in a similar role
- You are a problem solver and are able to identify and resolve problems in a timely manner
- You can manage difficult or emotional customer situations, respond promptly to customer needs and solicitor customer feedback to improve service
- You are self-assured. You listen intently. You speak eloquently. You can connect with anyone and you're comfortable communicating at all levels. You're authentic when you express yourself. People trust you.
- You are driven. You're perceptive, you ask questions and you strive to understand. You enjoy solving problems. You don't get flustered easily. You're comfortable managing your time and can be counted on to skilfully handle feedback and complaints.
- You look for ways to improve and promote quality by demonstrating accuracy and thoroughness.
- You set and achieve challenging goals by demonstrating persistence and overcoming any obstacles that come your way.
- You demonstrate initiative by taking advantage of opportunities with the best interest of the company in mind.

**What you'll get from us**
- A brand built on a human touch with a playful side
- A culture that's all about inspiring people to live an active life
- A free membership for you to workout at our clubs
- Discounted personal training
- Special deals with our retail and service partners
- Work/life balance with flexible options
- Paid parental leave to spend time with your new little human
- Regular personal and professional development
- Confidential 24-hour support via our employee assistance program
- We like to be normal, not formal