Customer Service Officer and Cabin Baggage Officer Brisbane

1 week ago

Brisbane, Australia Jetstar Full time

**Company Description**
We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. And we're not just an Australian airline either - the Jetstar Group also includes Jetstar Asia and Jetstar Japan, and is one of the largest low-cost airline groups in Asia Pacific by revenue. As a group, we operate a fleet of more than 115 aircraft, including the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.
- ** Be directly involved in the customer experience by delivering service to the highest standard**:

- ** Fast-paced, dynamic environment which would suit highly motivated individuals with a great attitude**:

- ** Permanent, part-time position based at Brisbane airport**

**Your opportunity to takeoff**

Our Airport Crew are the heartbeat of Jetstar. The friendly faces who greet customers on the ground, you’ll love creating memorable airport experiences. You’ll be equally committed to safety, making sure things run smoothly and on time. Based at domestic and international airports throughout the Jetstar network, our Airport Crew are the guardians of compliance, looking after policies and procedures like customer service standards and check-in - also Customs, Immigration and Quarantine rules.

As a **Customer Service Officer**, you’ll pass on the good vibes to our customers. You’ll love helping people - almost as much as you love travelling and working in a team. As the first friendly face to greet our flyers, you’ll be making sure everyone is checked in, tackling all types of curly questions, supporting specific needs - even boarding flights. And you’ll always bring a sense of fun and energy as customers takeoff.

As a **Cabin Baggage Officer**, you’ll be a confident communicator who works with our team on the ground, making the boarding gates your new office. There to educate our customers and help them get going, you’ll weigh and measure luggage, and charge fees for bags on the heavy side. You’ll remain calm under pressure and bring your professional A-game to all interactions.

**We’re looking for someone who is**:

- An engaging, energetic and professional communicator
- A customer service star with 1+ years’ experience
- At least 18 years of age
- Able to work in Australia without restriction or sponsorship
- Happy with shift work and flexible hours on a rotating roster
- Comfortable with processing payments and using technology

**Your life at Jetstar is unlike any other**

**Live the travel dream**: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount.

**Takeoff professionally**:Dip your toes into something new. Stopover in another role. Move up quicker. At Jetstar, you’ve got the opportunities to grow and elevate your career.

**Make work feel like a holiday**:Join a fun, driven team where work feels like a holiday. Our people take every opportunity to help their teammates soar.

**Get onboard with Qantas Group**:Being with Jetstar means you’re in with Qantas Group. Which means lots of opportunity to takeoff across different functions, locations and airlines.

**We’re Jetstar. Let’s takeoff together.**

**We can’t wait to hear from you.

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