Claims Assessor

4 days ago

Melbourne, Australia UniSuper Full time

Supportive, caring and collaborative team environment
- Utilise your empathetic nature in role where you can make a difference in someone’s life
- Be part of an organisation undergoing a time of exciting transformational change

**About US**
UniSuper is Australia’s best kept Superannuation secret. The $110B fund recently opened to the public and we need your help to spread the word about Australia’s hidden superannuation gem.

This is the fund for Australia’s best thinkers, creators and investigators who want to do the right thing to shape a better tomorrow. We come to work every day to ensure our members create a future worth retiring for that doesn’t cost the earth.

**The Opportunity**:
This opportunity will see you join our operations team as a Claims Assessor. As a Claims Assessor you will objectively assess all “In Built” and “External claims” in line with Trust Deed, Regulations, business rules and SIS legislation.

You will manage and negotiate with stakeholders to obtain appropriate, timely and quality outcomes. This will be achieved by educating the member and/or claimant in respect of the process, setting up and triaging the claim to ensure the claim is directed to the most appropriate channel.

Your responsibilities will also include:

- Reviewing all declined Insurer decisions in line with the terms and conditions of the respective policies and legislation
- Proactively manage individual claims
- Conduct periodical medical and financial reviews on all claims
- Liaising with the members, Insurer, relative 3rd parties and internal stakeholders to resolve contentious claims matters
- Conduct Tele-Interviews with members for Temporary Incapacity and Disablement claims

**About You**
Your supportive, professional and empathetic nature allows you to provide the care our members need, often at very challenging times.

You are also highly organised with strong analytical and negotiation skills with experience in the following areas:

- Previous experience managing the end-to-end claims process for Life Insurance Claims
- Sound understanding of the disability and death claim processes as well as claims assessment guiding principles
- Knowledge of the disability and death claim processes
- Experience dealing with self and external insurance arrangements, including defined benefits

**What US Offer**
We’re passionate about knowledge and sharing it amongst our members and our employees. We believe that a better future is ours to make. We take a long-term outlook and will invest in our employee’s development and training. With an open culture where all roles can flex you will also receive;
- A personal development plan and yearly funding to support your career goals
- Competitive salary with 17% super and highly achievable performance incentive
- Additional 3 days paid leave over the Christmas period - equating to 5 weeks leave
- Generous well-being program
- Paid volunteer days and flexible working options
- Hybrid opportunity allowing you to build collaborative relationships with your colleagues in office 60% of the week

**Think Great. Create Great.

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