Rates Collections Officer

**Hours per week**: 19
**Remuneration**_:_**_ _Band 5 salary from $83,536.96per annum (pro-rata) plus superannuation
**Location**: Werribee based

**About the role**
Embedded within our Rates Operations unit, the Rates Collections team is responsible for the effective management of our rates debtors and rates collections process where holistic stakeholder account management through identifying, planning, and implementing required solutions is key. You will be the central point of contact for rates debtors seeking information and/or support for payment of their rates arrears and will ensure compliance to legislative requirements and industry best practices.
With a background in debtor collection and expertise in debt management, this position goes beyond the typical debt collection’s role. It requires an empathetic approach, focused on forming connections and cultivating relationships with customers. These customer interactions have the power to transform the conversation around debt collections.

**What your day will look like**
- Assist in the timely and efficient collection of rates, charges and levies.
- Ensure that all enquiries are dealt with efficiently and courteously, whether verbally or in writing, in accordance with relevant regulations and Council policy.
- Respond to ratepayer enquiries and resolve all related issues in a timely manner.
- Outbound contact for rates debt collection purposes.
- Assist in the development and review of rates Debt Collection policies as required.
- Assist in the administration of Council’s follow up procedures for outstanding rates and charges and where necessary appropriate debt collections.
- Liaise with external debt collection provider as required.
- Other duties as directed by the Team Leader Rates Collection commensurate with accountability and authority of the position.
- Prepare correspondence and documents using the desired format.

**What you will bring**
- Solid experience with a range of debt collection activities including case management.
- Relevant debt collection legislation and regulation knowledge.
- Demonstrated interpersonal and negotiation skills, particularly when working with customers, and the ability to actively listen to our customers.
- Demonstrated experience in managing all documents, policies and procedures, standards and specifications.
- Experience in developing strategies, thinking outside the square, and efficiency improvements.
- Experience in the Magistrates Court debt recovery process would be advantageous.

If you progress past the interview stage, you may be required to complete pre-employment screening, which may include police checks, a medical, qualification verification, and an Australian work rights check.

**Why join Wyndham**
We are one of Australia’s fastest growing and most diverse cities.
By 2040, we will have more than 500,000 residents and our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared.
Look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong.
Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce.

**How to apply**

**Applications close at 11:59PM on**Thursday, 6th March 2025.**

If you have further role-specific questions, please contact **Anthony Perera, Team Leader Rates Collections**on **8353 4065.**

Wyndham City Council is committed to providing a recruitment experience that is fair, inclusive, and accessible.

**Child Safe Organisation**
Wyndham City Council has zero tolerance to any form of child abuse and is committed to the safety, wellbeing, and empowerment of children. We create and maintain a child safe organisation which is embedded in the everyday thinking and practice of all employees, volunteers, and contractors. Additionally, we are committed to fostering a culture of safety within the Council, which includes the inclusion and empowerment of Aboriginal children, their families, and communities. Our recruitment practices reflect this.

**Diversity and Inclusion**
At Wyndham City Council we value workforce diversity and inclusion and embrace individual uniqueness. We value diverse life experiences and the perspectives of our people, while providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.