Ctp Direct Customer Advisor

5 days ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

**Permanent role**:

- **Reporting to the CTP Direct Customer Solutions Manager**:

- **Develop deep knowledge of the national risk selection strategy that delivers profit and growth targets across each Scheme**:

- **Sydney OR Brisbane office CBD location (this role does not allow working from home as the systems are office based)**

Work within a high performing team to execute on Statutory Classes strategic priorities of driving growth through digital, GIO Agencies, Direct Distribution Call Centres and Branches. Focussing on delivering tailored customer experiences, underwriting decisions, data integrity and Scheme obligations.

**Key Responsibilities include but not limited to**:

- Maintain the ongoing CTP direct channel relationships
- Prioritise, plan, and further develop Direct CTP Solutions Team processes to deliver an optimised offering for our customers
- Train and onboard new staff through high level of CTP knowledge;
- Management of and provision of services to CTP Direct Distribution across each of the privatised CTP schemes
- Supporting CTP Direct operations relating to customer queries, cash allocation and reporting
- Support teams across CTP Product with enquiries.

**Skills & Experience**:

- Experience in the Insurance industry or financial services
- Strong presentation skills
- Relationship management experience
- Well developed written and oral communication skills
- Ability to seek out information and break down problems and situations to reach a viable solution.

Employee benefits | Suncorp Group
- We believe we are at our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers._

**Advertised**: 03 Mar 2025 AUS Eastern Daylight Time
**Applications close**: 17 Mar 2025 AUS Eastern Daylight Time

  • Advisor, Injury Management

    1 week ago

    Sydney, Australia IAG New Zealand Full time

    **The Role** Starting as soon as possible, we have a Permanent position available for an Injury Management Advisor to join our multidisciplinary Compulsory Third Party (CTP) team. This role incorporates use of your medical knowledge and clinical experience to optimise health outcomes for customers. Strong communication and problem-solving skills are required...

  • Advisor, Injury Management

    1 week ago

    Sydney, Australia Insurance Australia Group Full time

    **The Role** Starting as soon as possible, we have a Permanent position available for an Injury Management Advisor to join our multidisciplinary Compulsory Third Party (CTP) team. This role incorporates use of your medical knowledge and clinical experience to optimise health outcomes for customers. Strong communication and problem-solving skills are required...

  • Injury Management Advisor

    7 days ago

    Sydney, Australia Insurance Australia Group Full time

    **The Role** Starting as soon as possible, we have a ** Part-Time (3 Days a Week) 12 Month Contract position** available for an Injury Management Advisor to join our multidisciplinary Compulsory Third Party (CTP) team. This role incorporates use of your medical knowledge and clinical experience to optimise health outcomes for customers. Strong communication...

  • Claims Advisor

    1 day ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    We’re looking for a Claims Advisor to join our Sydney or Newcastle team on a** 12-month contract** basis. The purpose of this role is to provide a superior level of customer service and proactive management of a portfolio of CTP Claims in accordance with legislative, regulatory & procedural guidelines, in order to achieve cost effective and timely claim...

  • Injury Management Advisor

    5 days ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Permanent role**: - **Provide side by side technical coaching and mentoring to team members in injury management and strategy**: - **Sydney CBD location** The NSW CTP Injury management advisors provide technical support to our Claims Advisors to advocate for optimal recovery for people injured in motor vehicle accidents. This role offers the...

  • Advisor, Injury Management

    2 weeks ago

    Sydney, Australia Insurance Australia Group LTD Full time

    Advisor, Injury Management (CTP) Make a difference as an Injury Management Advisor Join the largest insurance group in Australia and New Zealand. **Your Role** In this position you'll manage and deliver health and recovery outcomes for those injured in motor vehicle accidents. As a trusted advisor you'll actively share knowledge and provide injury...

  • Injury Management Advisor

    1 week ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Permanent role**: - **Provide side by side technical coaching and mentoring to team members in injury management and strategy**: - **Sydney or Newcastle CBD location** The NSW CTP Injury management team provides technical support to our Claims Advisors to advocate for optimal recovery for people injured in motor vehicle accidents. This role offers the...

  • Customer Experience Manager

    1 day ago

    Sydney, Australia WorkFocus Australia Full time

    **Company Description** At WorkFocus, we get people well and working.** Since 1989, we have impacted the lives of over 100,000 Australians by providing a range of services to prevent and minimise the social, physical, psychological and financial consequences of injury and illness. Our team of allied health professionals champion the health benefits of good...

  • Product Administrator Ctp

    1 week ago

    Sydney, Australia Allianz Australia Full time

    **PRODUCT ADMINISTRATOR CTP-TECHNICAL| SYDNEY** At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to...

  • Ctp Portfolio

    2 weeks ago

    Sydney, Australia IAG New Zealand Full time

    Create impact as a **Manager, CTP Portfolio (NSW).** Join the largest insurance group in Australia and New Zealand. We’re here for you. Are you ready? **YOUR ROLE** As the Manager, CTP Portfolio (NSW) you’ll be responsible for driving the overall financial profit & loss outcomes for the CTP segment of NSW. This pivotal role adds value by understanding...