Medical Receptionist

**About Us**

Baysictechnique Physiotherapy is a values-driven private practice dedicated to delivering exceptional patient care and a seamless clinical experience. Our reputation is built on integrity, teamwork, and consistency — and we are equally committed to building a team culture that is professional, respectful, and genuinely supportive.

**Every member of our team is guided by our Core Values**:

- Do the Right Thing - Act with integrity, honesty, and professionalism.
- Set the Standard - Deliver clinical and service excellence in every task.
- Keep Growing - Stay humble, keep learning, and seek continuous improvement.
- Have Each Other’s Back - Support the team, communicate openly, and build unity.
- Harness Innovation - Embrace change, improve systems, and seek smarter, more efficient ways to serve our patients.
- Respect Time - Value punctuality, organisation, and efficiency—for patients, team, and self.
- Work with Heart - Care deeply and ensure every patient feels seen, heard, and supported.

Our mission goes beyond excellent treatment outcomes — we are committed to building a high-performing team culture where professionalism, accountability, and positive communication are non-negotiable.

**The Role**

We are seeking a Casual Medical Receptionist to join our administrative team. This role requires a detail-oriented, organised, and professional individual with prior experience in a healthcare reception environment.

You will be the first point of contact for our patients, setting the tone for the quality and warmth that define our clinic.

Hours: 10-20 hours per week (mix of weekdays, with flexibility to cover occasional evenings or Saturdays).

Start: Immediate start available.

You will be supported through a structured onboarding process, including a comprehensive Standard Operating Procedure (SOP) Handbook to guide your training and help you master clinic processes efficiently and confidently.

**Key Responsibilities**
- Provide a warm, professional welcome to patients and visitors.
- Coordinate appointments, waitlists, and follow-ups to ensure optimal patient flow.
- Process HICAPS/Medicare claims, payments, and end-of-day reconciliations.
- Maintain accurate and confidential patient records.
- Keep reception and waiting areas organised and presentable at all times.
- Collaborate closely with physiotherapists and admin staff to support clinic operations.
- Contribute to continuous improvement by identifying opportunities to refine systems and enhance efficiency.

**Required Qualifications & Experience**
- Minimum 6 months’ experience as a medical or allied health receptionist (physio, chiro, GP, dental, or specialist).
- Strong working knowledge of practice management software (Cliniko, Nookal, or Halaxy preferred).
- Experience with HICAPS and Medicare billing and end-of-day reconciliation.
- Excellent verbal and written communication skills.
- High attention to detail, organisation, and time management.
- Professional presentation and a calm, composed approach under pressure.
- Legal right to work in Australia and willingness to complete a Police Check if required.

**Desirable Attributes**
- Experience managing multiple clinicians’ schedules.
- Familiarity with physiotherapy or allied health clinic environments.
- Confidence in suggesting process improvements and embracing innovation.

**Who We’re Looking For**

This position will suit someone who is:

- Consistently reliable and punctual.
- A clear communicator who values professionalism.
- Calm, composed, and proactive in a busy environment.
- A genuine team player who contributes positively to clinic culture.
- Focused on doing things the right way — not the fastest way.

This position will **not** suit someone who:

- Lacks experience in a healthcare reception or administrative role.
- Struggles with multitasking or following structured systems.
- Avoids collaboration or constructive feedback.
- Brings negativity, gossip, or drama into the workplace.

**Why Join Baysictechnique Physiotherapy**
- Work within a values-driven, professional team that prioritises patient experience and staff wellbeing.
- Receive structured training with our SOP Handbook to ensure clarity, consistency, and confidence in your role.
- Contribute to a positive and respectful clinic culture where teamwork and communication are key.
- Opportunities for professional development and ongoing learning.
- Recognition for initiative, attention to detail, and a strong work ethic.

1. Resume (PDF)

2. Cover Letter (max 1 page) addressing:

- Which practice management system(s) have you used, and at what level?
- Describe a time you resolved a booking or billing issue — what did you do?
- What appeals to you about working within our values and clinic culture?
- Your current availability (days/times) and any upcoming commitments.

**Job Type**: Casual

Pay: Up to $30.00 per hour

**Benefits**:

- Employee mentoring program

Application Question(s):

- Do you have 6+ mo