Customer Brand Assistant

1 week ago

Bondi Beach, Australia ProVision Full time

Smart Vision Optometry Bondi have a fantastic opportunity for a motivated person to join their team.

This is the ideal opportunity to utilise your face-to-face retail experience, excellent communication and rapport building skills.

**About You**

Your vision reflects Smart Vision's to transform people's lives and see their eyes light up with excitement. You value authenticity and joy in all that you do with a nurturing and supportive nature, along with:

- Retail and leadership experience desirable
- Multi-tasking and prioritising abilities
- Social media and online marketing skills
- Dedicated to ensuring presentation of both practice and team reflects superb customer service

**Skills and Attributes**
- The ability to build on and improve contact with our patient base
- Front office administration including phone answering and appointment booking
- Overseeing all internal and external communications for the practices
- An interest in fashion and style
- Be willing and available to greet patients and visitors in a bright, friendly manner and promptly attend to their needs.
- Optical dispensing qualifications will be highly regarded
- Efficiently make and follow-up appointment bookings
- Enjoy delivering exceptional patient service over the phone and face-to-face that will delight at every moment of choice.
- Have an affinity to work with kids and families and WOW them with Vision Care and service.
- Can upsell & close sales of frames, lenses, sunglasses, and other optical products to browsers and convert those looking to be valued patients.
- Be a team player and assist other members when required and work with other practices in the group.
- Be willing to attend training courses when required

**What makes us unique**
- No late nights or Sundays
- We encourage taking the time to provide personalised service rather than pressure sales targets
- Creative marketing strategies of social media, window displays and in store events

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