Operations Manager

**Are you ready for a challenge that’s not for the faint-hearted?**

We’re seeking an Operations Manager who’s not just a logistics expert but a people developer, visionary, and tech enthusiast. Your mission: relocate, set up, and grow our Victoria facility—not by starting from scratch but by evolving and scaling what’s already in place.

**About us**

CHILL solves last-mile refrigerated business problems for clients who want to be market leaders. We help our clients bridge the gap between where they are and where they want to go with proven logistic strategies.

**Let's get something straight**:This isn’t about moving packages from A to B. Our business is about delivering happiness and awesomeness, one delighted customer at a time. You’ll be responsible for delivering the CHILL vision, building a cohesive team, and ensuring the right people are in the right roles to deliver exceptional results.

**The Role**

Your sharp analytical abilities and relationship-building skills will shape how new and existing business grows. You’ll anticipate how decisions are made, persistently explore and uncover the business needs of CHILL's key clients, and understand how our suite of services and product offerings can grow their business while maximising operational efficiency within our business.

This is your chance to make a lasting impact. It will suit someone passionate about business operations, customer satisfaction, productivity improvements, ensuring profitable growth, excellence in operations, and employee growth and performance while providing a safe work environment for everyone.

**The Strategy**

The position involves collaborating closely with the senior leadership team to support our growth strategy. It focuses on four key pillars: productivity and profit, people, planet, and our business model. Our strategy is centred around the purpose of "**doing cool things better"** and our CHILLERS values.

**What You'll Do**:

- **Growth and Scalability**: Business development. Driving initiatives to evolve and expand the facility, aligning with company growth objectives.
- **Team Leadership**: Foster a cohesive, high-performance culture by placing the right people in the right roles and mentoring them for success.
- **Budget and Resource Management**: Actively manage budgets and resource allocation to meet operational and financial goals.
- **Process Optimisation**: Implement improvements that enhance operational efficiency, quality, and productivity KPI's.
- **Safety and Compliance**: Ensure a safe and compliant workplace by maintaining health and safety standards.
- **Client Satisfaction**: Guarantee quality control and exceptional service, delighting clients with every order.

**Requirements**:

- Implement strategic vision with a strong focus on execution
- 7 Years mins. Proven ability to lead, mentor, and develop teams while adapting to change
- Expertise in operational efficiency and process improvement
- Not afraid to increase sales and business development
- Strong organisational skills with the ability to communicate clearly and effectively across all levels, ensuring alignment and seamless operations
- Customer-centric mindset focused on exceptional service
- Technologically savvy with a keen interest in logistics innovation
- Familiarity with cold chain logistics and HACCP principles is an advantage.
- Proficiency in warehouse management systems and Google Suite especially Google Sheets or Excel.
- A degree in Business Management, Operations Management, or a related field experience is preferred.

**Benefits**

**Why Join Us?**
- **Impactful Leadership Role**:

- **Innovative and Collaborative Environment**:

- **Competitive pay**: Competitive salary of $160k - $180k (commensurate with your skills, experience)

As part of Chill's recruitment process, a successful applicant must undergo a National Police Criminal History Check & complete an internal medical check before commencing employment. You must have the right to live and work in Australia.