Master Technician

2 weeks ago

Brisbane, Australia Inchcape Full time

We are looking for an experienced Master Technician to join their team in Rothwell

Reporting into the Service Manager your duties and responsibilities will be as follows, however not limited to:

- Prior to commencing a service, read the RO to ensure you are aware of what needs to be completed and liaise with the Service Advisor if there are concerns.
- Clock on and off RO’s electronically, so service records and accuracy of productivity and efficiency data can be maintained.
- Road test all vehicles prior to job commencing and after job completion, noting any areas of concern.
- Ensure that RO’s are accurately written up post service.
- Perform ad-hoc duties as required, such as part pick up, customer pick up and drop off, cleaning etc
- Follow business process by adhering to all policies, procedures, standards, and process.
- Ensure Legally Compliant Business Practice
- Develop and maintain effective customer and supplier relationships.
- Provide exceptional service at all times to ensure the Service Centre meets or exceeds Net Promoter Score (NPS) Targets
- Ensure that hoist risk assessments are completed on a daily basis and where serious risks are identified, equipment is tagged out of service
- Follow standard safe work procedures
- Act responsibly for the safety of self and others
- Previous experience in an automotive technician position
- Knowledge or experience working on the specific Brand of Vehicle (desirable but not required)
- Knowledge of the Automotive Industry
- Over 5 years’ experience working with the OEM brand
- Certified as Master Technician by the OEM
- A full Australian drivers’ licence
- Automotive Trade Technician Certificate

About you:
**We’re part of Inchcape**
Inchcape Australasia employs over 1,200 team members across Australia and New Zealand. As part of a global company, our purpose is to bring mobility to the world’s communities - for today, for tomorrow and for the better. Across Australia and New Zealand, we have a diverse portfolio spanning distribution, where we hold the custodianship for some of the worlds most recognised brands; fulfilment, where we are the market leader in integrated, omni-channel automotive fulfilment solutions; retail, where we deliver an exceptional experience at every stage of the customer journey and financial services, where we deliver the right financial services solution to our distribution brand networks, retail businesses and customers.

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