Customer Care Team Member

5 days ago

Melbourne, Australia Seed Heritage Full time

Perm; Full Time role - Flexible work arrangements
- Generous staff discounts
- Opportunity to work for a uniquely Australian Retail Group with a global vision

An exciting opportunity has arisen for a
**Customer Care Representative** to join our Customer Care Team
**.** Reporting directly to the Group Customer Care Manager, you will be an online brand representative for our ionic house of brands, Seed Heritage, French Connection, Commonry, allkinds, kikki.K & FINE-DAY and will support our customers throughout all stages of the purchase lifecycle, both online and in-store.

We are looking for a highly motivated individual to provide customers with best-in-class service and strive to create memorable experiences across all channels and touchpoints. Our Customer Care team members are sales focused and achieve success through the creation of high-quality and trusting customer relationships to foster brand loyalty and repeat business.
- Please note: This is a full time role, 38 hours a week on a rotating roster working every 2nd Saturday._

**THE ROLE**:

- Approach all customer interactions using C.A.R.E ecommerce principals to deliver above-and-beyond customer service experience that is consistent with the brand service standards
- Build customer relationships through preparation, attention to detail, efficiency in the customer contact time and how you follow-up.
- Maintains a high customer satisfaction score through providing a best-in-class customer service experience

**THE IDEAL CANDIDATE WILL**:

- Experience working in ether a retail store or customer care environment.
- Familiar with order management, ecommerce, and other retail technology platforms (preferred)
- Exceptional verbal and written communication skills
- A positive and professional attitude and exceptional attention to detail
- Customer-centric and striving to provide the best possible customer experience in any situation
- Strong understanding of retail, ecommerce, and social media
- Adaptable, flexible, and able to work autonomously and unsupervised.
- Proficient capabilities in Microsoft Outlook, Word & Excel
- Excellent time management skills
- Must be available to work 38 hours a week on a rotating roster working every 2nd Saturday

**ABOUT BRANDBANK GROUP**:
Brandbank was founded on bold creative thinking. We exist to ensure that the entire experience of a brand is brilliantly designed and beautifully connected, and the customer is at the heart of everything we do. Collectively our brands work together as a single company, creating not just brands or labels, but living, breathing experiences.

Our growing business is built on a house of carefully curated brands, each chosen for a specific reason. Seed Heritage and French Connection - along with two ground-breaking new Australian brands, Allkinds and Commonry - deliver rich connections to our customers.

**WHY JOIN THE BRANDBANK GROUP TEAM?**
- **Generous staff discounts**:

- **Flexible work arrangements**:

- Opportunity to work for a uniquely Australian Retail Group with a global vision
- Supportive team culture and environment
- Employee Referral Program - be rewarded for referring great new people to our team

If you are highly motivated, thrive on a challenge and are passionate about growing your career and are looking for a new adventure, then we would love to hear from you Don't miss the chance to join us and be a part of something new and exciting
**APPLY NOW.

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