Consumer Experience Liaison

**Work in an environment that offers**:

- Support for career progression and development
- An ability to live and work in a vibrant regional setting
- A dynamic and growing health service that embraces new technologies

**The Position**

**Job Reference**: 2447

**Position Title**:Consumer Experience Liaison
**Classification**:Dependent on qualifications
**Salary per hour (exc. super)**:$44.24$62.20
**Hours per fortnight**:Up to 76
**Employment Status**:Fixed Term Part Time or Full Time (July 2025 - 28/12/2025)

**Other Requirements**: 2025 Flu Vaccination

**Closing date: 13**/06/2025**

The Consumer Experience Liaison is responsible for
- Supporting and facilitating timely responses to consumer feedback
- Acting as a liaison between consumers and staff to address serious complaints
- Providing the primary point of contact for consumers when a serious adverse patient safety event has occurred
- Supporting consumer engagement activities

**Working with Bendigo Health**

Bendigo Health are a leader in regional health care, combining outstanding services with a strong education, training and personal development culture.

Created by our community in the 1850s, we have a long, proud history of delivering excellent care to our community.

Our organisation is diverse, welcoming and committed to delivering our vision of Excellent Care. Every Person, Every Time.

Bendigo Health has around 5000 staff and a catchment area covering a quarter of the size of Victoria. The three main campuses of Bendigo Health are in Bendigo, with many services extended to regional settings including areas such as Mildura, Echuca, Swan Hill, Kyneton and Castlemaine.

We offer a fantastic range of benefits for our staff, including:

- Staff health and wellbeing programs
- Career development and education opportunities
- Generous salary packaging opportunities, to increase your take-home pay each fortnight
- Flexible Working Arrangements
- Use of staff gym and pool and access to other fitness facilities through fitness passport program

If successful for a position at Bendigo Health you must provide evidence of your full immunisation record as part of the on boarding process.

**Your New Division**

Quality and Risk provides leadership and support for quality, compliance, risk, patient safety, consumer experience and engagement and improvement and innovation across the organisation. The division has responsibility for overseeing the risk management framework and compliance to various accreditations and legislative requirements and to ensure improvements are undertaken through our responses to recommendations arising from assessments. There is a strong strategic and operational focus of promoting and advancing continuous improvement, partnering with consumers, and supporting the organisation to review incidents, data and systems to improve patient outcomes and efficiency of the business. The division collaboratively provides high quality clinical governance support and advice, both internally and when supporting health services in the Loddon Mallee Health Services Network.

**Bendigo Region**

Bendigo is one of Victoria’s largest regional cities making it a great city to live and work in. Bendigo provides services for the region’s population of over 320,000 and so the city offers excellent schools, shopping and cultural precincts, sporting facilities and various tertiary facilities. We can offer generous flexible working arrangements - giving you more time to enjoy the fantastic restaurants, beautiful parks, walking trails and wineries within our region.

**Interested?**

We’d love to hear from you Please ensure that you attach a cover letter and an up-to-date copy of your resume.

Need more information? Please contact** Sally Lima, Chief Quality Officer on 0417 516 780**for a confidential discussion.

**Diversity and Inclusion**

Bendigo Health is an Equal Opportunity Employer. We embrace diversity and social inclusion and encourage people from a diverse cultural background, people with disabilities and or Aboriginal or Torres Strait Islander people to apply.