Medical Secretary

**Full Time Medical Secretary**

About the business and the role:

- Full Time - possible WFH options once fully trained.
- Deakin - Commencement February - Upskill from current GP, Allied Health or Dental background.
- General Upper GI and Bariatric Surgeon - Amazing team - Xestro.

Do you love to make a difference in our patient’s lives? Do you thrive on being a Director of First Impressions for our busy Surgeon? Then please apply.

Our patients are our number one priority (this cannot be overstated) Our paper-lite practice provides a warm and empathetic environment for our patients. Our rooms are located in Deakin, ACT. You will be working with our experienced and supportive Practice Co-ordinator to ensure a smooth-running practice.

**Key responsibilities include**:

- Meet and greet patients in a professional and courteous manner to assist our patients in their patient journey.
- Attend and screen all incoming telephone calls.
- Manage our specialists’ diaries, schedule patient consultations, respond to patient enquiries, appointment confirmations and cancellations.
- Have a great understanding and extensive experience in Theatre Bookings and Surgical Quotes and Billing.
- Experience and understanding of Xestro Medical Software (or similar Medical Software) and Microsoft Suite.
- Ensure referrals are current for all patients to facilitate timely Medicare Claims and create and maintain new and existing patient files.
- Issue invoices, process billings and receipts and follow up on outstanding patient debts.
- Maintain patient records on our practice management software Xestro and ensure that the patient information is current.
- Maintain our specialists’ records on Xestro (for e.g. calendar, leave, billing information etc.) and ensure they are current.
- Provide support with general office maintenance and administrative tasks, ensuring office machines, practice rooms and reception are maintained to a satisfactory standard including cleaning, safety, and security.
- Support the Practice Manager to drive process improvements and efficiencies.
- Consistently be aware of OHS requirements and comply with them.

**Skills and experience**:

- Previous experience working as secretary/receptionist in the Allied Healthcare or professional services environment is highly preferred.
- Prior experience in Private Surgical Practice is viewed favourably.
- Excellent interpersonal and communication skills with the ability to develop and maintain positive working relationships with the specialists, patients and stakeholders and our team.
- Excellent time management and organisation skills with high attention to detail.
- Positive and can-do attitude, absolute confidentiality, genuine empathy and interest in their needs.
- Experience working with Health Funds and Medicare (ECLIPSE).
- Represent the practice in a confident and positive manner at all times.

The successful applicant will be offered a generous remuneration package based on previous experience.

Your hours will be Monday to Friday, 9:00am - 5:00pm with a half-hour unpaid lunch break. You will be working in a dynamic and ever-evolving environment that has a strong focus on patient care and professional development. You will also have supportive, like-minded individuals supporting you along the way.

Please quote ref: 895.

It is a practice requirement that you are fully vaccinated against COVID-19 and you will be asked for your vaccination certificate during the recruitment process.

Please follow us on our page: recruitmentatRWS to keep up-to-date with our roles.

**Job Types**: Full-time, Permanent

**Salary**: $30.00 - $35.00 per hour

Schedule:

- Monday to Friday

**Experience**:

- Reception/Admin: 1 year (preferred)

Work Authorisation:

- Australia (preferred)