Residential Care and Services Manager

Residential Care & Services Manager

Norlane, VIC

Step up your leadership experience with our facility

Enjoy the benefits of salary packaging with up to $18,550 pa tax free

Competitive salary with an opportunity to make a significant contribution to the community

Residential Care & Services Manager

Residential Aged Care
Coasthaven Community - Norlane 3214

About the Company

Baptcare is a purpose driven and faith-based organisation working across Victoria, Tasmania, and South Australia, providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.

At Baptcare, our values are deeply rooted in the principles of Wellbeing, Ethics, Co-creating, Accountability, Respect, and Effectiveness. These values guide us in all aspects of our operations and interactions, shaping our corporate culture and driving our success.

About the Role

We are seeking a motivated Residential Care & Services Manager to join our Baptcare Coasthaven facility in Norlane, Victoria on a full-time basis, Monday to Friday.

Reporting to the Residential Aged Care Operations Manager, this role will be expected to ensure the Facility maintains a high-quality level of consumer-centred care and services for their customers and stakeholders across all aspects focused on the consumer’s whole person’s well-being experience while partnering with consumers to provide the best possible care and services to meet the consumer’s choices, needs and preferences. The Residential Care and Services Manager will provide leadership to their local team enabling and influencing them to perform at their best within the Baptcare business and value framework.

Key Responsibilities

You will be required to focus on delivering outcomes across four core areas:
Quality care and compliance with aged care quality and safety standards.

People; Residents, staff, and other key stakeholders.

Operational performance.

Financial performance.

About You

You will have previous experience and proven ability to lead a team of staff and maximise outcomes in performance and Resident care. With outstanding communication skills, you will promote a consumer-focused service - internally and externally - and be confident in leading individuals to be successful in their given role.

Together with your commercial acumen and budgeting experience, you will be required to contribute to continuous improvement activities to support the growth and consistent uplift of the services offered.

**You will ideally bring the following**:
Minimum 3- 5 years’ experience in a leadership role.

Tertiary qualification in related field (Health or Aged Care).

Excellent interpersonal skills, the ability to supervise and motivate staff and work collaboratively within a team.

Contemporary understanding and working knowledge of a continuous improvement framework/system.

Demonstrate a commitment to best practices in aged care, maintaining an optimal level of dignity, comfort, and quality of life for care recipients living in our aged care facilities.

For You

Baptcare is focused on living our values, not just talking about them. You’ll find the culture at Baptcare is one of genuine respect, support, and positive intention. We work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to our stakeholders.

A competitive salary, plus access to the tax benefits of salary packaging and novated leasing.

Ongoing professional development and team-building opportunities.

Access to confidential counselling and support services.

Opportunity to work in your local community within a friendly and supportive team.

Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable community members.

**How to apply**:
Only short-listed applicants will be contacted.

Applicants must have the right to work in Australia.

The successful applicant will be required to undergo a National Criminal History check.

A medical assessment will be conducted to see if you are physically capable for the role.

At Baptcare, we value diversity in all forms and aim to co-create inclusive experiences and communities with our employees, volunteers, the people we work alongside and our partners. We are committed to diversity and inclusion across all we do and to building communities and workplaces where everyone belongs.

Baptcare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.