Sales and Service Specialist

2 days ago

Truganina, Australia Goodyear Full time

**Goodyear. More Driven.**

**About you**

Passionate about all things Sales and Customer Experience related, you will have a positive outlook and excellent communication and negotiation skills. You will be a driven sales 'people person' who thrives on interacting with customers through inbound and outbound calls, promoting the business, selling products and resolving customer problems. Navigating multiple systems and IT programs will come naturally to you and you will be a quick independent learner.

**About the role**

This role is required to assist the Fleet Sales & Service Call Centre team in handling calls from/to external/internal customers with the aim to provide an efficient and effective delivery of customer experience in a timely manner. The scope of the role includes but not limited to:
Other duties include:

- Responding to all customer enquiries and requests for product information, stock availability, pricing
- Provide product information and recommendations to customers to fit the customers’ needs
- Process all customer orders in an accurately and timely manner
- Upselling and cross selling products and services
- Quote prices and encourage brand loyalty with customers
- Following up with customers to ensure satisfaction
- Strive to exceed your KPI’s and targets

**About you**

Passionate about all things Sales and Customer Experience related, you will have a positive outlook and excellent communication and negotiation skills. You will be a driven sales 'people person' who thrives on interacting with customers through inbound and outbound calls, promoting the business, selling products and resolving customer problems. Navigating multiple systems and IT programs will come naturally to you and you will be a quick independent learner.
- Experience within the automotive industry and/or proven sales experience highly regarded
- Advanced communication skills - written and/or verbal
- Experience in exceeding customer expectations and managing complaints/concerns
- Ability to use initiative and think logically
- Ability to work autonomously and as part of a team
- Computer skills, particularly in Microsoft Office Suite, Costar, Marlin and SAP Highly regarded

**Whats on offer**
- Attractive salary and incentive scheme
- Opportunity to grow within a global company
- Career pathways into field sales and retail management roles
- Family & Friends discount tyre program
- Rewards & Recognition program
- Dynamic and fun environmentThis is a full-time opportunity -Hours of work are rostered between Mon-Fri 8.00-17.00.

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