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Customer Service Representative
2 weeks ago
**The Company**
Our Client is a market leader in the design, innovation and manufacture of interior wall and ceiling systems for large scale commercial projects in Australia, New Zealand, Asia and the UAE.
**The Opportunity**
They currently have an exciting opportunity for an experienced Customer Service Officer to join the team of 3 based in Dandenong South, VIC. This customer focused role is responsible for providing superior, friendly and efficient customer service via all forms of communication to our clients customers. This is a fantastic opportunity to work with a multinational, market leading company covering a wide variety of responsibilities.
**Key Responsibilities**
- Providing superior customer service with a can-do attitude
- Assisting customers with technical and sales enquiries
- Invoicing in a timely manner resulting in a positive customer experience
- Assisting other Customer Service and Sales Team members
- Other customer service and admin duties as required
- Must be reliable and available to work Monday - Friday and hours of work 8.00am - 4.30pm plus reasonable additional hours as required
- Excellent written and verbal communication skills
- Customer Service focused / Excellent learner
- Excellent time management skills
- Proficient user of computer systems and MS Office software
- Team player with effective problem-solving skills
- Experience in Allotrac / D365 software will be advantageous
**What they can offer you**
- Competitive salary
- On site secured parking
- Clean and modern facilities
- Paid parental leave program
- Training and Development opportunities
- Annual Bonuses
- Quarterly Team lunches
**Salary**: $55,000.00 - $65,000.00 per year
**Benefits**:
- Referral program
Schedule:
- 8 hour shift
- Monday to Friday
- Morning shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Dandenong South VIC: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Inbound call centre: 2 years (required)
- Outbound call centre: 2 years (required)
- Customer service: 2 years (required)
- Allotrac software: 1 year (preferred)
- D365 software: 1 year (preferred)
Work Authorisation:
- Australia (required)
Willingness to travel:
- 100% (required)
