Customer Experience Manager

6 days ago

Perth, Australia ABN Group Full time

493858
- Perth
- Customer Service
- Management
- Full-time (Permanent)

**Our Company**

For almost 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. We've crafted over 90,000 homes, ranging from first homes to luxury residences, all while maintaining the trust of our community - 1 in 4 customers referred to us by someone who believes in our commitment.

Home Assist is the service and maintenance division of ABN Group. We pride ourselves on our customer centric approach to the service needs of homebuilders and deliver an exceptional experience throughout the maintenance period of every home we build.

Home Assist is looking for a Customer Experience Team Manager to join our passionate and dedicated team.

**The Role**

The Customer Experience Manager is a key role with ownership of the customer experience journey. This role will bring best in industry customer experience solutions, drive consistency in delivery, support, and build on our customer service offering.

Responsibilities of this role include but are not limited to:

- Develop, align and manage the Home Assist customer experience strategy, in support of ABN Group direction to create a holistic and seamless customer experience journey
- Work with key stakeholders to build and implement a customer experience strategy incorporating relevant analytics, customer value proposition, marketing strategy and business performance metrics
- Build relationships with all key stakeholders - Home Assist team, Retail, Operations and Construction functions, Learning and Development, Suppliers, Contractors etc
- Support user engagement with relevant programmes through best practice training, feedback and improvements
- Facilitate the framework and training for surfacing of insights and opportunities for the business
- Work closely with leadership team to create a fun and proactive environment
- Provide leadership and support the Customer Experience team with their day to day tasks and interactions

**You**
- Strong customer focus - ability to analyse data and present trends, understand root cause and drive improvements to enhance customer experience
- Experience in leading and managing teams - passionate about promoting ongoing development
- Exceptional communication skills - both written and verbal
- Ability to clearly articulate messages to a variety of audiences
- Ability to influence others and move toward a common vision or goal
- Demonstrated organisational and prioritising skills
- Demonstrated experience in providing exceptional customer service to multiple stakeholders simultaneously
- Works well under pressure and have professional presentation

**Why ABN?**

We're not just offering a job; we're inviting you to be part of a family that values innovation, passion, and excellence. Our employee benefits include:

- **In-House Discounts**: Exclusive discounts to enjoy
- **Flexibility**: Work arrangements tailored to support your work-life balance
- **Career Growth**: Opportunities to elevate your career within a thriving organization
- **Wellness Focus**: Dedicated programs to nurture your well-being
- **Health Coverage**: Access discounted private health insurance
- **Parental Leave**: Paid leave for both primary and non-primary carers

**To Apply

  • Customer Experience Manager

    1 week ago

    Perth, Australia ABN Group Full time

    494240 - Perth - Customer Service - Management - Full-time (Fixed Term) **Our Company** For almost 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. We've crafted over 90,000 homes, ranging from first homes to luxury...

  • Customer Experience Manager

    2 weeks ago

    Perth, Australia JLL Full time

    JLL supports the Whole You, personally and professionally. Shaping the future of real estate for a better world At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life...

  • Customer Experience Manager

    4 days ago

    Perth, Australia Sodexo Full time

    Company Description **Do you have a passion for shaping and influencing company culture? If so, we want you to join our team!** **Job Description**: This site-based role as Customer Experience Manager is responsible for overseeing the Customer Experience Team and ensuring the continuity of quality of the Client’s Hospitality standard across all hubs and...

  • Customer Experience Manager

    2 weeks ago

    Perth, Australia JLL Full time

    About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...

  • Customer Experience Manager

    3 days ago

    Perth, Australia CBRE Full time

    **Customer Experience Manager** **Job ID** - 181021**Posted** - 02-Sep-2024**Service line** - Advisory Segment**Role type** - Full-time**Areas of Interest** Customer Service, Property Management **Location(s)** Perth - Western Australia - Australia **Join an award-winning on-site management team in an iconic CBD Premium office precinct** **Opportunity...

  • Customer Experience Manager

    8 hours ago

    Perth, Western Australia beBeeRetail Full time $80,000 - $100,000

    Job SummaryWe seek passionate retail professionals who embody a customer-centric culture, delivering exceptional in-store experiences.Main ResponsibilitiesDrive business performance by creating a warm and meaningful in-store environment.Meet sales targets and key performance indicators for the store.Build a high-performing team through collaborative...

  • Customer Experience Manager

    3 days ago

    Perth, Western Australia Inclusive Housing Australia Full time

    Inclusive Housing Australia – Perth, Western AustraliaPart-time | Competitive Salary | Purpose-driven roleMake a real difference in people's lives.At Inclusive Housing Australia (IHA), we're committed to providing high-quality Specialist Disability Accommodation (SDA) that empowers NDIS participants to live with independence, dignity, and choice. As we...

  • Customer Experience Manager

    3 days ago

    Perth, Western Australia Buscojobs Full time

    Inclusive Housing Australia – Perth, Western AustraliaPart-time | Competitive Salary | Purpose-driven roleMake a real difference in people's lives.At Inclusive Housing Australia (IHA), we're committed to providing high-quality Specialist Disability Accommodation (SDA) that empowers NDIS participants to live with independence, dignity, and choice.As we...

  • Customer Experience Manager

    18 hours ago

    Perth, Western Australia beBeeLeadership Full time $90,000 - $125,000

    Residential Customer Service Team ManagerThis is an exceptional opportunity for a skilled leader to join our team as a Residential Customer Service Team Manager.You will be part of the site's leadership team, working collaboratively to support our on-site staff, foster a positive and high-performing culture, and contribute to the continued success of our...

  • Lead Customer Experience Manager

    3 days ago

    Perth, Western Australia beBeeCustomer Full time

    Lead Customer Experience ManagerWe're looking for a highly skilled professional to join our team as a Lead Customer Experience Manager. As a key member of our management team, you will be responsible for creating and delivering exceptional customer experiences across our stores.Key Responsibilities:Develop and implement strategies to drive customer...