Customer Service Specialist

**At ahm, we think work should work with you.**

Because let’s face it, life’s too short for a job you dread. Work means different things to different people.

We’re all about making real, meaningful change. Our mission? Simple. To improve the health and wellbeing of Australians, starting with our team. We’re constantly shaking things up to make work better for everyone.

**About the job**

**Join Our Team as a Customer Specialist at ahm**

Kickstart your career with ahm, where customer obsession meets everyday adventure Join a team that is passionate about our people, our members, and dedicated to delivering exceptional service. At ahm, our members feel valued, because they are supported in moments that matter by our helpful humans.

We’re looking for individuals to join us as Customer Specialists as part of our Customer Hub - people who thrive on problem solving and enjoy tackling diverse member challenges to achieve great member outcomes. At ahm, you'll experience a variety of tasks and autonomy in your role while still benefiting from a structured environment with clear direction.

Our unique culture, especially within our contact centre, is our secret sauce. As our contact centre grows in importance, so does your role. Remember, our Customer Specialists are the heartbeat of our Customer Hub. You'll need to continuously adapt your skills to meet the evolving needs of our customers. With more customers turning to self-help options, only the most complex issues will get to us. You’ll be ready to tackle these challenges, unravel the situation, and determine the best way to assist.

**What We Offer**:

- Comprehensive training & onboarding to ensure your success from day one
- A team that values innovation and puts the customer at the centre of everything we do
- Structured workday with clear start & finish times and scheduled breaks
- Opportunities for diversity, professional growth & tangible job satisfaction
- Change champion opportunities
- Health & wellbeing benefits
- Subsidized private health insurance products
- Access to employee discount programs

**About you**:

- Committed to providing outstanding service that leaves a lasting impression
- Comfortable spending a significant portion of your day on the phone, assisting members
- You’re a friendly human with an innate ability to connect with customers and understand their needs
- Can build quick connections and conveying empathy in both verbal and written communication
- Able to bring a role that’s predominantly phone-based to life with enthusiasm and professionalism
- As a fast learner you are quick to pick up and efficiently navigate new systems
- Having experience and drive when working towards KPIs and targets is a plus
- You enjoy being part of a high-performing team, but aren’t afraid to go at it alone
- Knack for identifying potential issues before they become problems and bust some red tape

We love nurturing our team’s potential Having a hunger for growth and development will set you up for success.

**Why ahm?**

We’re a bunch of friendly humans, helping humans with a passion for all things people. We foster a creative and customer-obsessed culture that values innovation, teamwork, and continuous learning. Your role as a Customer Specialist will directly contribute to our goal of delivering exceptional service and support to our members. You'll be part of a team that values out of the box thinking, innovation, and excellence.

The technical stuff: You will have a reliable and fast broadband service (NBN or ADSL) & be confident in using various IT software. All necessary equipment for the role will be provided by ahm.

Working from home offers incredible advantages, like flexibility and convenience, yet it demands the same level of professionalism as any office environment. Your workspace should be a sanctuary of focus, quiet, and ergonomic comfort. While we empower you with resources and support for your remote role, structure is key. Your workday begins and ends as per your rostered times, and you’ll have scheduled breaks.

**Interviews will be taking place from 3rd - 5th of March 2025, the start date for this role will be 7th of April 2025 and full attendance to the 10** weeks of training is required.**

**Imagine working with us**

At ahm, we think work should be as exciting as finding a surprise donut in the kitchen at lunch (and occasionally you just might). We kick the old, boring ways to the curb and encourage you to think outside the box - experiment a little. We’re not afraid to ruffle some feathers and have a bit of fun while we’re at it. Try new things, explore different areas of the business, and upskill like a pro. It’s one big team adventure here, and the chances to grow are endless.

Happy, healthy people make awesome teams. With ahm, work should feel good — like, really good. It’s about finding joy, fulfillment, and the right team to share it with.

**Inclusion and Accessibility