Retail Manager

JLL supports the Whole You, personally and professionally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
**What this opportunity involves**:
The Retail Manager manages the day-to-day client activities for the assigned properties and be the on-site key point of contact for key stakeholders and client.
The role will include active development and execution of the Centre's Business Plan objectives, which are underpinned by Retail Lease compliance, including all lease associated payments, debt management, retail store liaison, client reporting and stakeholder management.
All whilst providing superior service to all stakeholders.
**An overview of the role**:

- Ensure your staff and contractors are working in proper efficient working environments, including but not limited to the adherence to Occupational Health and Safety requirements, proper IT systems, and efficient equipment.
- Ensuring proper delivery to centre level and adherence to all JLL standard procedures.
- Prepare and administer all relevant documentation as required, in accordance with the client’s requirements.
- Ensure that all rentals, outgoings, turnover rental, promotion levy’s, tenant electricity and any other tenant recoverables are charged and collected by the due date as specified in the lease.
- Ensure that you have a constant understanding of any arrears and are aggressively acting to reduce these.
- Assist in the preparation and implementation of the centres Business Plan, Income and Expenditure Budget and any client additional reporting required in accordance with the timeline established by the Account Director.
- Be fully conversant with all relevant Legislation relevant to the property. Liaise with the owner’s solicitors regarding standard documentation.
- Maintain the highest standards of repair and cleanliness to the centre. Ensure (with the Portfolio Team) that the client is fully aware of their risk profile if they do not agree to meet this requirement.
- Ensure that you have a proper understanding of the legal responsibilities of your position, and that your centres are all meeting their proper obligations in this regard.
- Ensure all client reports are produced on time. Ensure high quality, and accurate centre reports.
- Provide timely reporting internally, and quick response to internal requests for information. Attend those meetings / forums nominated by your manager.
- Establish and maintain harmonious relationships with local business community, community groups, council marketing and authorities

**Sound like you? This is what we’re looking for**:

- Tertiary qualifications is preferred.
- 5+ years retail property management (shopping centre, hotel/hospitality, commercial or other)
- Strong written and verbal communication skills.
- Stakeholder management and engagement experience.
- Experience in managing a range of incidents and coordination of response.
- High resilience and ability to maintain professional control.

**What you can expect from us**:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and in