Seller Events and Engagement Specialist

2 weeks ago

Sydney, Australia eBay Full time

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

**About the role**:
The Seller Events and Engagement Specialist is responsible for executing strategies to enhance seller engagement and community building at eBay. This role involves organising and managing events that educate and empower sellers, fostering a sense of community, and increasing trust in eBay as a selling platform.

This role is pivotal in ensuring that eBay remains a platform of choice for sellers by fostering a supportive and engaging community environment.

**What you will accomplish**:

- Event Planning and Execution: Organise and host various seller events, including webinars, trade shows, and eBay-run events, to provide educational content and networking opportunities for sellers.
- Community Building: Develop initiatives to engage with the seller community, including managing seller panels and forums to gather feedback and address seller concerns.
- Strategic Collaboration: Work closely with internal teams and external partners to align events with eBay strategy and goals and enhance the seller experience.
- Content Creation: Create and share educational content, such as video tutorials and user-generated content, to support seller growth and engagement.
- Process Improvement: Develop a standardised process for event briefing, execution, reporting and evaluation to effectively advise and coordinate engagement activities at scale and assess the success and ROI of engagement activities.
- Customer Centricity: Act as a liaison between sellers and eBay, collecting feedback to drive improvements in seller tools and processes. Promote a customer-centric approach within eBay by organising seller forums and integrating seller feedback into strategic decisions

**What you will bring**:

- Strong organisational and project management skills.
- Excellent communication and interpersonal skills.
- Experience in event planning and community engagement.
- Ability to work collaboratively with cross-functional teams.
- Passion for supporting and empowering sellers.

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