Welfare Officer

A full time, permanent role working Monday - Friday, with career development opportunities
- Make a positive impact to detainee's health and wellbeing
- Access to amazing employee lifestyle benefits, including many discounts and fitness passport
- Support detainee wellbeing through compassionate engagement
- Facilitate diverse activities that promote mental health and resilience
- Join a dedicated team focused on welfare and engagement

**Welfare Officer - Melbourne Immigration Detention Centre**
**Serco is a place where you can grow**
Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.
We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

- Competitive salary and benefits package
- Opportunities for professional development and training
- Supportive and collaborative work environment
- Employee assistance programs for wellbeing and mental health
- Comprehensive training in welfare and case management

**Make an impact at Serco**
As a Welfare Officer, you will play a key role in promoting the health and wellbeing of detainees at an Immigration Detention Facility. Your work will involve delivering case management and developing programs that enhance detainees' mental health, resilience, and overall wellbeing. By coordinating activities and collaborating with internal and external stakeholders, you will ensure that detainees have access to meaningful and supportive welfare services.
As a Welfare Officer in the Welfare and Engagement team, you’ll make a positive impact by:

- Developing and implementing individual case plans for detainees, addressing their unique needs
- Facilitating a range of structured and unstructured activities that cater to diverse interests and backgrounds
- Supporting detainee access to educational, recreational, and spiritual resources
- Maintaining accurate records and case notes, ensuring quality and timely reporting
- Collaborating with other stakeholders to provide comprehensive support for detainees

**Serco is a place for you**
You are empathetic and culturally sensitive, with a passion for supporting the wellbeing of individuals from diverse backgrounds. You have strong organisational skills and experience in case management or welfare services. Your ability to build trust and provide effective support will help you make a meaningful difference in this role.
To be successful in this role you’ll have:

- At least two years’ experience in case management or conducting structured activities for adults
- Strong communication and organisational skills
- First Aid and CPR Certificate with at least 2 months validity
- Experience working with culturally and linguistically diverse individuals
- Valid WWCC

As a fast-growing and successful global company, Serco’s services span across the areas of justice, migration, defence, space, customer services, health, and urban mobility. In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.
Please note:

- This position carries trust and responsibility. To support this, a comprehensive probity assessment, including a Federal Police Check, is a key part of the selection process for this role.
- Our team members in this role must be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our team. Please take this requirement into account when applying.

**Are you ready to do important work that really matters?**
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.
**Impact a better future at Serco.