Practice Manager Medicare Mental Health Centre

**About Stride**:
We are leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.

Stride is a name that expresses our ambition - it’s a name that’s purposeful and shows awareness of the important role we play in the recovery journey.

As we embark on our next stage, join us to make a difference. We're here to Stride.

**Our Service**:
The Medicare Mental Health Centre service model is tailored to the needs of the local community and offers a combination of peer-led recovery and clinical support to provide a safe, welcoming and supportive environment for people experiencing psychological distress. Allowing low risk individuals to identify alternatives to presenting to the Emergency Department and gaining access support from trained mental health professional within their community, outside a clinical setting.

**On offer**:

- Based in Parramatta, NSW
- Permanent, full-time opportunity available
- Salary Packaging options (up to $15,899 tax free)
- Meals and entertainment allowance of up to $2,650
- Leave loading at 17.5%
- Stride Rewards - access to discounts from 100s of retailers (fashion, food and fitness)
- One paid wellbeing leave day per year
- Purchase up to 5 additional leave days in a 12-month period (pro rata entitlement if part-time)
- Paid parental leave support
- Supportive team environment
- Excellent training and career development

**Role Overview**:
In this role you will provide practice management support to the Medicare Mental Health Centres, and management team to deliver and operate mental health services.

You will also:

- Oversee and support a wide range of administrative tasks, including management of Medical Receptionists/ Admin, appointment systems, billing and medical records, onboarding and management of practitioners.
- Drive the accreditation process as well as other audit processes that are specific to Medicare Mental Health Centres.
- Work across multiple electronic medical systems.
- Based predominantly at MMHC Dubbo but with regular travel to the Bathurst-based site (mileage allowance on offer to cover travel expenses).

**Requirements**:

- Ideally at least five years’ experience in Practice Management (office management/ administrative management considered) ideally in a primary health/ mental health environment.
- Experience with Primary Health Care Accreditation processes (AGPAL or GPA).
- Knowledge of Medicare compliance, MBS items codes and billing systems.
- Experience managing staff including providing supervision, performance reviews and performance management.
- Excellent organisations skills with the ability to prioritise, meet deadlines, work well under pressure and manage communications and information for staff.
- Demonstrated computer skills with experience in managing GP practice software for appointment management and skill in all Microsoft Office programs.
- Excellent interpersonal skills and communication skills (written and verbal) with the ability to maintain a calm, pleasant and respectful manner.
- The ability to deal with a diverse range of people with respect and sensitivity.
- Demonstrated ability to exercise initiative, solve problems and seek counsel where appropriate.
- Must be eligible to apply/currently hold a WWCC

This includes but is not limited to people with a lived-experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.

Applications will be viewed and actioned upon receipt with a final closing date of **22 August 2025**.

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