Information Referral Officer

2 weeks ago

Melbourne, Australia Victoria Legal Aid Full time

**About this role**:

- **Salary range: $76,426 - $98,901 (pro rata) plus super plus salary packaging**:

- **Up to $15,900 in salary packaging and hybrid WFH & office model**

**About the role**
We are seeking a motivated individual to join the Family Advocacy and Support Services (FASS) project. FASS is an integrated service that helps clients who have experienced, used or are alleged to have used family violence by providing duty lawyers and social support workers at court.

The Information and Referral Officer will work on:

- Intake and assessment
- Risk identification
- Legal information
- Legal and non-legal referrals
- This role is based at our Melbourne CBD office on Wurundjeri Country, but you will be required to independently travel to outreach services, courts and tribunals throughout Victoria._

**About you**
- Practical knowledge of family law, family violence, and child protection gained from experience in a legal and/or call centre environment and the ability to work with people who have used and experienced family violence.
- Demonstrated high level legal diagnostic and problem-solving skills with the ability to accurately assess and address client needs.
- The ability to travel independently and readily through metropolitan and regional Victoria.

**About Victoria Legal Aid**
We provide legal representation to those who need it most. With over 1400 staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

**Employee benefits**
- Focus on work-life balance including flexible working arrangements
- Hybrid work from home & office model
- Training and professional development opportunities
- Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
- Opportunity to join Myki Commuter Club(and salary package the cost)
- Supportive team environment in modern offices (including free gym and end-of-trip facilities at our CBD office)
- Access to discounted Private Health Insurance

**How to apply**
To be considered for this role, please submit your current **resume** and a **cover letter addressing the key selection criteria**.

**Applications close by 11.59pm on Tuesday 13 May 2025.**

**Other relevant information**

VLA is committed to putting the safety and wellbeing of children first.

**Job details**:
**Job Reference**:

- VG/VLA/LPCJLH/1856913

**Location**:

- Melbourne - CBD

**Work Type**:

- Fixed term - full time

**Job Function**:

- Community Services

**Classification**:

- VLA3 - V3AO4C

**Salary Range**:

- $76,426 - $98,901

**Job Duration**:

- Up to 12 months

**Date posted**:

- 29-Apr-2025

**Application Close Date**:

- 13-May-2025

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