Front End

**Position Summary**

**Front End Assistant** - Packing member orders into boxes, and transferring member orders to a separate cart or flatbed after they have been scanned or keyed. Runs for items as needed. Proper safety procedures and standards. Maintains courteous member service at all times while monitoring a smooth flow of members through the registers.

**Front End Cashier** - Processes member orders, collects payment while providing a high level of member service. Performs clean up, department set-up and closing tasks as necessary. Maintains courteous member service at all times.

**Job Duties/Essential Functions**

**Front End Assistant**:

- Greets members, helps members load merchandise on the conveyor belt, asks member packing preferences, answers questions, relays information on special promotions, and thanks members
- Transfers items not on the belt to a separate cart or flatbed as cashier scans items, placing barcodes up for the cashier when possible
- Assists with getting supervisor verification for high-ticket, Bottom of Basket, or non-transfer items
- Packs member orders into boxes and loads them on a separate cart or flatbed
- Checks packaging for tampering and reports it
- Assists members with loading orders into car when appropriate
- Retrieves items such as boxes, register supplies, and merchandise requested by members to keep lines moving smoothly
- Maintains the cleanliness of the register and general Front End area, reports and cleans spills and trip hazards immediately
- When needed, retrieves carts and flatbeds from the parking area using a rope with clasping hook, pushing no more than 10 carts at once
- Keep front of building clean
- Follows proper Front End and general safety procedures and standards
- Assist in other departments of the warehouse as necessary
- Provides prompt and courteous customer service to members, employees and suppliers

**Front End Cashier**:

- Provides prompt and courteous member service by greeting members, obtaining membership cards, determining member packing preferences, answering questions, relaying information on permanent/special promotions, and thanking members
- Records the sale of items to the register by moving merchandise across the scan window, using a hand-held scanning gun or, if necessary, the 10-key pad
- Transfers or ensures the transfer of each item as the item’s barcode is scanned while adhering to all safety and security procedures
- Promotes accurate merchandise inventory by monitoring the accurate scanning of all merchandise passing through the register
- Requests Supervisor verification for high-ticket, Bottom of Basket, or non-transfer items
- Counts register at sign on
- Ensures the register’s cleanliness
- Orders change, cash increases/loans when needed
- Makes witnessed drops/deposits of excess funds to the vault, orders cash increases, and counts own register at shift end to maintain accurate register funds
- Receives accurate payment for merchandise; makes change, processes cheques, credit and debit charges according to proper departmental procedures for paperwork and the performance of duties
- Assists in the opening and closing duties of the Front End department; placing returned or moved product back to their allotted spots in the warehouse, collecting register paperwork, stocking registers, cleaning the Front End area, and retrieving carts
- Stays updated with company and regional Front End productivity guidelines
- Follows proper Front End and general safety procedures and standards
- Assists in other departments of the warehouse as necessary
- Provides prompt and courteous customer service to members, employees, and suppliers

**Ability to operate vehicles, equipment or machinery**
- Computer, printer, phone, camera, card printer, calculator, credit/debit terminal, cash register, cash machine, copier, table top/handheld scanner, 2-way radio, carts, flatbeds, clasping cart ropes, pallet jack, step ladder, rubbish compactor, cardboard/shrink wrap baler, rolling mop bucket with wringer, large wheeled bins, mop, broom, click counter, personal vehicle

Education/Training:

- High School Certificate or higher

Licenses/Certifications:

- None; or

Experience/Skills:

- Customer service, sales, membership, cash handling, loss prevention/security or comparable experience
- Strong customer service, communication, interpersonal and organisation skills
- Data entry and data management
- Basic knowledge of Google Suite (Docs, Slides, Sheets) and AS400
- Basic math skills

**Other specific requirements**
- Full COVID-19 vaccination or medical contraindications certificate
- Satisfactory Criminal Record Check for Membership Clerk & Supervisor roles
- If successful, you will be required to undertake role & department specific training within specified timeframes