Workforce Management Team Leader

4 days ago

Tuggerah, Australia NSW Government -NSW Police Force Full time

**Clerk Grade 7/8**:

- **Ongoing Full-Time**:

- **Tuggerah**

**About us**

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

**About the role**

We have an opportunity for a **Workforce Management Team Leader - Contact Centre** to be part of our PoliceLink, Communications and Security Command team. The Workforce Management Team Leader - Contact Centre provides leadership, supervision and support to the Scheduling Team in the forecasting and preparation of high-volume, multi-channel contact centre schedules for a Command of over 450 staff and 1.8 million contacts annually.

The role has responsibility for analysis of performance against forecast and published schedules to identify multi-channel contact centre requirements and effectively plan for and meet future staffing requirements across PoliceLink business streams. The Workforce Management Team Leader provides strategic scheduling advice to the PoliceLink Leadership Team and reports to the Director, Operations Manager and Centre Managers across three sites daily on performance achieved and real time staffing requirements.

**What we can offer you**

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

- competitive salary;
- flexible work options;
- opportunity to purchase leave;
- annual leave loading;
- corporate wellbeing programs including seminars and the Fitness Passport;
- free annual influenza vaccination; and
- salary packaging options via superannuation contributions or a novated vehicle lease.

**How to Apply**

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

**Target Question 1**:
In your experience, how does a rostering / scheduling function impact business outcomes?

**Target Question 2**:
Describe a time when your decisions or advice have been challenged. How did you manage it?

If you require any further information about this opportunity, please contact the hiring manager **Chief Inspector Kym Sharp** via **(02) 4352 0011**.
- an Australian Citizen;
- a permanent resident of Australia; or
- a New Zealand citizen.

**Our commitment to Diversity**

The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

  • Care Team Leader

    1 week ago

    Tuggerah, Australia HammondCare Full time

    **Provide professional, capable and aligned leadership for your team in support of HammondCare’s Mission and Mission in Action** - Maximum Term Part Time with guaranteed hours and stability in our Home Care team - Maximise your take-home pay with NFP salary packaging - Enjoy a work-life balance with set shifts and hours **Care Team Leader - what's...

  • Expression of Interest

    2 days ago

    Tuggerah, Australia ING Full time

    **Are you a passionate people and customer focused leader?**: **Come and “Do Your Thing” closer to home!**: Our swanky Customer Care HQ is open on the Central Coast and we are looking for **expressions of interest **from energetic and dynamic **Team Leaders **to develop and lead one of our high performing teams. Come make your next career move with...

  • Team Leader

    2 days ago

    Tuggerah, Australia NSW Government -NSW Police Force Full time

    **Clerk Grade 5/6**: - **Ongoing Full time**: - **Tuggerah** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week...

  • Assistant Store Leader

    2 days ago

    Tuggerah, Australia Lorna Jane Full time

    At Lorna Jane our mission is to inspire you to live a life you love, through Active Living We are a global retailer and are proud to empower women to be the best versions of themselves! We work together to bring our Big 5 values to life and this is how we achieve our success. We have an exciting part-time opportunity for an Assistant Store Leader to join...

  • Mr Driver

    2 days ago

    Tuggerah, Australia National Workforce Full time

    **Key Responsibilities**: - Safely operate a Medium Rigid (MR) vehicle to deliver goods to various locations. - Assist with loading and unloading of products, ensuring safe manual handling. - Support production teams when required. **Requirements**: - Valid MR (Medium Rigid) driver's license. - Proven experience as a delivery driver or in a similar...

  • Assistant Store Leader

    2 weeks ago

    Tuggerah, Australia Lorna Jane Full time

    At Lorna Jane our mission is to inspire you to live a life you love, through Active Living We are a global retailer and are proud to empower women to be the best versions of themselves! We work together to bring our Big 5 values to life and this is how we achieve our success. We have an exciting opportunity for an experienced Assistant Store Leader to join...

  • Restaurant Team Member

    6 days ago

    Tuggerah, Australia Mad Mex Full time

    **Mad Mex is looking for an outgoing and enthusiastic Restaurant Team Member to be the backbone of our restaurant located in Tuggerah.** **About Us** Mad Mex is focused on one thing, making and sharing the world's best burrito by being the Most Loved and Respected Mexican Food Brand. With close to 70 Restaurants across Australia (and an epic growth...

  • Restaurant Team Member

    14 hours ago

    Tuggerah, Australia Mad Mex Full time

    **Mad Mex is looking for an outgoing and enthusiastic Restaurant Team Member to be the backbone of our restaurant located in Tuggerah.** **About Us** AtMad Mexwe serve Australia’sbest Baja-style burritos, made to order using only the freshest produce, flavourful salsas & authentic Mexican spices, and slow-roasted & grilled meats. With over 70 restaurants...

  • Seasonal Retail Team Member

    2 days ago

    Tuggerah, Australia City Beach Full time

    Seasonal Retail Team Member - Tuggerah **Req ID**:697**Business Unit**:Retail**Store / Department**:Tuggerah- At City Beach, our people are at the core of what we do, both our customers and our team. All are welcome under the City Beach roof, where value is placed on individual style, teamwork, authenticity, adaptability, and a desire to exceed...

  • Venue Manager

    2 weeks ago

    Tuggerah, Australia TGI Fridays Full time

    Built upon a legacy of great food, inventive drinks and big FUN, Fridays has become a favourite place for friends to CELEBRATE together and enjoy a casual dining experience. TGI Fridays is the world's largest full service casual dining restaurant chain with over 1000 restaurants, in 61 countries. TGI Friday's was established in New York in 1965, arriving in...