Team Leader

2 days ago

Tuggerah, Australia NSW Government -NSW Police Force Full time

**Clerk Grade 5/6**:

- **Ongoing Full time**:

- **Tuggerah**

**About us**

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

**About the role**

We have an opportunity for a** Team Leader - Contact Centre** to be part of our PoliceLink, Communication Services Command. The Team Leader - Contact Centre provides direction, supervision and support to the Contact Centre team in the taking and processing of reports of crime/incidents and the provision of information to customers. The role is responsible of team performance and the overall management of a team of Customer Service Representatives.

This position is classified as a shift worker in accordance with clause 3.58 of the Crown Employees (NSW Police Force Administration Officer & Temporary Employees) Award 2009 and will be rostered to work across a 24/7 period in line with contact centre operations. Shift allowances and penalties are paid in accordance with clause 87.1 of the Award. In addition to base salary, penalty payments of 50%, 75%, 150% are payable for shifts worked on Sat, Sun and public holidays. Shift allowances of 10-15% are applicable for some weekday shift start times.

**What we can offer you**

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

- competitive salary;
- flexible work options;
- opportunity to purchase leave;
- annual leave loading;
- corporate wellbeing programs including seminars and the Fitness Passport;
- free annual influenza vaccination; and
- salary packaging options via superannuation contributions or a novated vehicle lease.

**How to Apply**

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

**Target Question 1**:
**Target Question 2**:
Please provide a recent example where you have had to manage multiple competing priorities in the workplace. What skills and experience did you use and what was the outcome?

If you require any further information about this opportunity, please contact the hiring manager** **Kirsty Doolan** via **(02) 4352 0102.**
- an Australian Citizen;
- a permanent resident of Australia; or
- a New Zealand citizen.

**Our commitment to Diversity**

The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

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