Guest Service Agent

6 days ago

Adelaide CBD, Australia Holiday Inn Express Adelaide City Centre Full time

**Description**:
Pro-invest Hotels are a trusted partner to some of the world’s most recognised hotel brands, as a franchisee, ranging from mid-scale through to full service and lifestyle hotels, such as Kimpton, Holiday Inn Express, voco, Hotel Indigo and Sebel.

At Holiday Inn Express® our purpose is to provide simple, smart travel. That's where you come in. Be part of IHG Hotels and Resorts at Holiday Inn Express® Adelaide City Centre, has 25 rooms.

We are looking for casual and part-time Express Agents to deliver our Service Style, Mission Made Easy, which is built upon three Service Behaviours that drive everything we do:

- Be Ready we know our guests want a smooth and hassle-free stay, one that doesn’t break their flow. We are here to help them do this in simpler, smarter ways. Keeping one step ahead so we’re always ready.
- Be Engaging our guests are more than a reservation, they deserve our care and attention. Which means real connections from real people, smart, warm, and purposeful.
- Be On It We know what matters. If any issues arise, we get right on it and resolve them quickly. We look for opportunities to help our guests and we take them, the more we do this, the more they come back.

About you
- Passionate with a bubbly personality
- Keen to learn and grow in your career
- Genuine about delivering a positive and memorable experience
- Enjoy a fast-paced environment and can think on your feet
- Flexibility to work a rotating roster
- Experience in front office & PMS systems
- Willing to obtain RSA

**Benefits**:

- IHG Training & development programs
- Worldwide accommodation discounts
- Food & Beverage discounts
- Uniforms supplied
- Close to public transport

If this sounds exciting and a perfect move for you, then we would love to hear from you.

This is a highly rewarding and exciting role, offering great career potential and the opportunity to work with a dynamic team of industry professionals and an amazing well-established global brand.

**Role Type**:

- In-house - Temporary - Part-time - Associate

**Pay Rate**:

- 23.52 AUD - 28.08 AUD (Hour)

**Company Overview**:

- At Holiday Inn Express® our purpose is to provide simple, smart travel. That’s where you come in. When you're part of the Holiday Inn Express® brand you're more than just a job title. We look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and get them right every time.

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