Client Contracts Officer

Client Contracts Officer - Full time fixed-term Contract until June 2026, role based in Garden Suburb
About Uniting
At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. We are Compassionate, Respectful, Imaginative and Bold.
Role Overview
We are seeking a client-focused Client Contracts Officer to join our Client Administration Team at Uniting. In this role, you will be responsible for the timely negotiation and issue of Permanent Residential Care Residency Agreements and ongoing financial and contractual support for residents in Aged Care. You will ensure compliance with all legislative requirements while delivering high-quality service to clients and their representatives.
**Key Responsibilities**:

- Key Responsibilities:

- Contribute to the overall efficiency and effectiveness of the Client Administration Team and its client-facing functions, specifically for Residential Aged Care services.
- Liaise with Residential Aged Care Services to ensure prompt and accurate processing of bed offer acceptances, enabling the early issue of Residency Agreements.
- Conduct checks to confirm valid Care Assessments and ensure all necessary documentation is provided by the client or their authorised representative, including agreement on a preferred method of payment, ideally via direct debit.
- Prepare and issue Residential Permanent Residency Agreements prior to or as soon as possible after a client’s date of entry, including all necessary negotiations with clients or their representatives.
- Manage the transfer of lump sum payments between services in accordance with legislative and contractual requirements and timeframes.
- Monitor Daily Movement Sheets to track permanent admissions and ensure all Bed Moves comply with security of tenure and pricing provisions.
- Support data entry of admissions into the Finance System, including the setup of Accommodation Fees and supplements, as well as processing changes to accommodation payment arrangements.
- Respond to client and prospective client enquiries, particularly those related to accommodation payments and means assessments.
- Follow up on outstanding documentation such as Means Assessments, return of contracts, Option Sheets, and Fee Confirmation Letters.
- Liaise with clients, Services Australia and other Finance Team members regarding Means Tested and Daily Accommodation Contribution letters, and follow up on unpaid lump sums.
- Work closely with other Finance Transaction Team members to process necessary adjustments and resolve issues related to client fees, bonds, supplements or account setup.
- Maintain accurate client records by recording notes and attaching relevant documents within the Finance System.
- Generate Residency Agreements, arrange their execution, and ensure timely return of executed copies to clients.
- Ensure Residential Services provide complete and up-to-date pre-admission, admission and disclosure documentation.
- Perform all duties in compliance with relevant legislation, contractual obligations, and within designated timeframes.
- Support effective database management through housekeeping activities in the Finance System.

**Qualifications and Experience**:

- Higher School Certificate or equivalent clerical/administrative work experience.
- Experience in administrative roles within the health or aged care sector.
- Strong written and verbal communication skills.
- Data entry accuracy and familiarity with systems such as AX/PeoplePoint.
- Excellent customer service skills, particularly in working with older people and their families.
- High attention to detail and strong record-keeping skills.
- Working knowledge of Medicare subsidy processes and aged care regulatory requirements.
- Passion for contributing to social change and supporting vulnerable communities.

What We Offer You
- A rewarding career with a leading human services organisation.
- Up to $18,550 NFP salary packaging available.
- Access to our U rewards program with exclusive discounts.
- Affordable access to Fitness Passport— discounted gym memberships to support your best life.
- A supportive and inclusive and collaborative work environment.
- Opportunities for professional growth.
- Purchase of additional leave.

**How to apply**: Send your CV and a brief cover letter highlighting why this role appeals to you - Applications reviewed upon receipt.
When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.
Uniting contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. Our purpose is to inspire people, enliven communities and confront injustice.
We provide support for people through all ages and stages of life, with a focus on those experiencing disadvantage and vulnerability.
We acknowledge the Sov