Casualty Claims Specialist

2 weeks ago

Sydney, Australia Chubb Full time

Chubb is the world’s largest publicly traded property and casualty insurance company, with operations in 54 countries and territories and over 30,000 employees globally. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

**Your Role**

The primary purpose of this role is to produce a high-quality work product on a portfolio of low value claims through immediate contact and the effective investigation, reserving and adjustment of claims incurred by insureds or third parties.

**Your Responsibilities**:

- Manage a portfolio of liability claims in accordance with Chubb Best Practice Guidelines.
- Analyse first report to determine nature of loss, coverage provided and scope of injury/damage.
- Conduct investigations of all aspects of reported claims including potential fraud. Secure and/or file all supporting documentation and verify same for accuracy, relationship and completeness.
- Establish accurate and timely reserves.
- Provide exceptional service standards in line with Chubb Best Practice Guidelines
- Maintain an active diary. Monitor same to achieve timely development of the file and timely disposition of the claim.
- Promptly and properly document all developments on claim file.
- Exercise good judgement in reaching final disposition of claim by evaluating nature of loss, liability, injury/damage, coverage provided and applicable limits.
- Effectively negotiate compromise settlements where appropriate.
- Effectively communicate with the following: claim department, customer services, loss control, underwriting departments, finance departments, brokers, insureds, service providers, third parties and/or their legal representatives.
- Recognise and pursue subrogation where applicable.
- Adhere to Insurance Contracts Act, the Insurance Code of Practice and all other relevant statutory rules and regulations.
- Adhere to Chubb’s legal, Regulatory and Internal compliance obligations.
- Effectively control the use, work product and expense of outside vendors.
- Any other duties as required by the Claims Manager.
- Relevant Tertiary or Insurance Industry Qualifications.
- Minimum of 2 years liability claims experience
- Broad knowledge of insurance industry and claims processes.
- Written and verbal communication skills
- Workflow management skills
- Strong customer service focus
- Proven team player

Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued. We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. Some additional benefits offered include a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.

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