Customer Service Sales Consultant

5 days ago

Mile End, Australia RAA Full time

**Inbound Sales Contact Centre (no cold calling), Mile End Location**:

- **Permanent Full Time & Part time options available Salary of **$60,205 plus 10.5% super**:

- **Flexible work arrangements including working from home after probation**

**Your new opportunity**

Due to significant growth and internal movement a fabulous opportunity has arisen to join RAA’s local friendly Retail Sales Team. We’re looking for people who are passionate, customer centric and enjoy creating memorable experiences for our members. To be successful you will have a drive to succeed and the ability to provide excellent service over the phone while multi-tasking with computer systems.

Our Retail Sales Consultants provide immediate and effective solutions to our members, coupled with achieving brilliant sales targets together with:

- Ensuring quality conversations to identify customer needs and offer best solutions.
- Being the first point of contact for our members and potential customers.
- Utilising procedures and guidelines to make good business decisions for RAA and our members.
- Becoming multi-skilled and able to provide information to new and existing members about all of RAA’s extensive products including Insurance and Road Service.
- Plus, much more

We pride ourselves on ensuring our staff succeed, and as such, RAA will provide a thorough and structured training program. The role will be commencing **Monday 31st October **which will include **4 weeks full-time training **of system and product knowledge.

Our contact centre is open Monday - Friday between 8am to 6pm (you’ll work on a rotating roster during these hours
- shifts are 8 hours with opportunity for overtime) as well as some rostered and optional overtime Saturday shifts between 9am to 12pm.

**About you**

At RAA we hire on cultural fit first and technical fit second However, to be successful in the role you will need to have:

- Experience providing excellent customer service and a passion to help others.
- Previous sales experience with the ability to meet and exceed targets.
- Solid attention to detail and the ability to multi-task.
- Proficient with the use of computers.
- Strong communication skills both verbally and in writing

**Benefits**
- Flexible Work Arrangements **including working from home after probation period.**:

- Sales Rewards Program with the ability to **earn additional income.**:

- Free RAA Premium Road Service and discounts on all RAA Products and Services.
- Ongoing Training & Development Opportunities.
- On-site Cafe with trained barista.

**Who we are -**

As one of the state’s largest and most iconic organisations, we’re proud to make things better for members and better for our community. More than 780,000 members choose us to deliver peace of mind through our trusted range of motor, home and travel products and services. We’re also one of the state’s largest employers (and growing), with more than 1200 employees working collectively with the common goal to keep our members moving.

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