Contact Centre Manager

2 weeks ago

Eastern Creek, Australia Lite n’ Easy Full time

**Introduction**:
At Lite n' Easy our goal is to create a healthier Australia by changing the way Australians eat. We make it easy for people to eat well, whether they want to lose weight or simply stay healthy. As a quality driven food company, all of our creative energies go into making our meals as delicious as they are healthy.
**Description**:
We are seeking an experienced Contact Centre Manager passionate about leadership, operational excellence, and transformative change. This role offers significant opportunities to enhance contact centre performance in our Sydney location at Eastern Creek, with the added benefit of free onsite secure parking.
**About the role**:
Lead the Sydney Contact Centre, driving Customer Experience initiatives and operational efficiencies.
Mentor and develop up to 6 team leaders and senior team members to deliver exceptional customer and employee experiences.
Implement the National Contact Centre Strategy to elevate performance standards in customer and Employee engagement.
Build a culture of best practices, consistently improving people and customer experiences.
**What you’ll bring**:
Minimum 5 years in contact centre leadership, with a focus on operational and transformational excellence.
Proven track record in team leadership, coaching, and employee engagement.
Expertise in workforce management, including forecasting, scheduling, and budget management.
Strong stakeholder management skills across internal teams.
Demonstrated success in achieving high standards of customer service and operational metrics.
Experience in enhancing sales and customer retention rates.
Proficiency in process improvement methodologies and a commitment to continuous improvement.
Exceptional people engagement and leadership abilities
What's in it for you?
**Supportive Environment**: Work alongside passionate individuals in our Eastern Creek, Sydney office with free onsite parking.

**Benefits**: Enjoy perks like product discounts, health checks, family days and access to our free onsite gym.
**Meaningful Work**: Help provide delicious, healthy meals to time-strapped individuals and those dedicated to wellness.
Join our team
If you're an Australian Citizen or Resident and ready to contribute to a dynamic team, and are committed to excellence and continuous improvement, we'd love to hear from you.

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