Client Advisor

5 days ago

Melbourne, Australia GIORGIO ARMANI AUSTRALIA PTY LIMITED Full time

The Armani Group is a leading luxury fashion house established in 1975 by founder, Giorgio Armani. Renowned for our tailored, unstructured and mínimalist signature style, Giorgio Armani is committed to creating a unique luxury experience for each of our clients. Our extensive portfolio includes apparel, accessories, fragrance, cosmetics, and home furnishings that encapsulate the essence of style and elegance.

**We are currently recruiting an individual with Luxury fashion experience to join our team as a Client Advisor in our Giorgio Armani Boutique Melbourne.**

**Key Responsibilities**
- Customer Engagement: Greet and welcome customers warmly and professionally, building rapport and fostering personalised in-store experiences.
- Product Expertise: Develop and maintain an in-depth understanding of Giorgio Armani products, materials, craftsmanship, and the latest collections to enhance the selling ceremony with clients.
- Client Relationship Management: Cultivate solid and long-term relationships with clients, ensuring exceptional service before, during, and after their purchase to drive customer loyalty and repeat business. Ensuring clients are correctly registered in the company CRM database.
- Brand Ambassador: Embody the Giorgio Armani brand values, adhere to the grooming guidelines set out by the group, and always uphold exceptional standards of professionalism and service.
- Sales and Performance: Achieve monthly sales budgets communicated by Store Manager and Retail Manager.
- Visual Merchandising: Maintain in store Visual Merchandising standards set out by the VM Manager.
- Stock Management: Responsible for ensuring that security tags are properly attached to all items in the store. Actively participate in rolling stocktakes and be available to assist with the full bi-annual stocktakes. Maintain vigilance to prevent theft incidents from occurring in the fitting rooms or the front of the store.
- Team Collaboration: Collaborate with store colleagues and management, fostering a positive and cooperative work environment to achieve shared goals.

Job Requirement
- Well-versed in retail sales, preferably luxury fashion.
- Strong business mindset and problem-solving skills.
- Attention to detail and high level of accuracy.
- Excellent communication and presentation skills.
- Excellent time management.
- Excellent in spoken and written English.
- Knowledge of Microsoft Office, SAP and experience in POS systems.
- Excellent in spoken Mandarin

**_ Academic / Professional Qualifications_**
- At least 2 plus years in luxury boutique role

**Benefits of Working with Giorgio Armani Australia**
- Professional development opportunities and training
- Work with talented colleagues from culturally diverse backgrounds
- Worldwide employee discount

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