Venue General Manager

2 weeks ago

Melbourne, Australia Kingpin Full time

ESCAPE ORDINARY - KINGPIN MELBOURNE
Get to know us
Welcome to Kingpin, where hospitality and entertainment collide. You might think you know us, but we're about to redefine fun in Melbourne. Opening late 2025, our new Kingpin venue is set to be the ultimate showstopper, your new local and quite frankly, a bit of a show-off. Spanning a massive 3700m², this space will feature:

- A next level bar and grill with serious main character energy
- 2 bars, 16 taps, endless vibes craft and classic beers, cocktails and premium pours
- Every sport live ensuring guests never miss a match-game moment
- Event spaces designed for trivia nights, comedy shows, and more
- A sporting arena packed with activities like indoor lawn bowls, batting cages, and darts
- Uniquely designed Arcade exclusive games, interactive experiences and classic favourites

We know, we know - we can't wait either
**Essence of the position**:
We have begun the search for our Venue General Manager. In this role you will oversee the entire multi-faceted venue, ensuring operational excellence & a service focused culture. Some of your key areas of responsibility will be:

- Inspire, challenge, and coach a team of six Heads of Department to deliver exceptional hospitality, driving continuous improvement across their departments and the entire venue
- Proactively lead operations across a dynamic, multi-faceted venue, keeping every zone aligned to the overall strategic goals of the venue
- Ensure all internal and external regulatory compliance requirements are met
- Promote a positive work environment, aligned with values, where team feel motivated and empowered
- Forecast revenue and expenses to ensure financial targets are achieved & effectively communicated to relevant stakeholders
- Foster a ‘sales through service’ focused culture to drive revenue growth, looking for new opportunities with entertainment offerings

**Key Attributes & Capabilities**:

- 3-5 years exp. Venue/General Management experience from a large multi-faceted hospitality venue, with a strong F&B focus
- Proven ability in managing large teams of 70+ hospitality crew by utilising effective delegation through department heads to influence multiple departments
- Sound financial management skills, able to expertly analyse a P&L report and maintain costs in a hospitality setting
- Able to maintain the careful balance of being an excellent delegator while also being a hands-on leader that is not afraid to dive in headfirst
- An ability to engage, understand & build relationships with the community and local businesses
- A truly passionate hospitality professional that is highly attuned to the needs of guests and has a desire to create remarkable experiences for everyone, turning strangers into friends

**Ready to Escape Ordinary? Join our team and experience**:

- Authentic Culture & Values that live beyond posters on the wall
- Access to a range of programs & initiatives designed to support your wellbeing
- Open a venue unlike anything Australia has seen before
- Unmatched growth opportunities
- Fantastic Perks & Discounts exclusive to you and your friends across our venues

Kingpin Melbourne will be opening in December 2025 and we are actively recruiting on this role now so you can be an instrumental part of helping us to build something special
ESCAPE ORDINARY - APPLY TODAY

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