Retail Customer Service Officer

1 week ago


Rockingham, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

**Role details**:

- 12-month fixed term contract
- Monday - Friday | 12:00pm - 5:00pm
- $26.42 increases to $28.24 after 3 months
- 12% superannuation
- Must travel on occasions between the following locations: Rockingham, Warnbro, Waikiki, Kwinana, Mandurah

**You'll be**:

- Performing customer sales and service transactions with customers
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
- Assisting customers with mail lodgements and associate costs
- Building rewarding relationships with customers by understanding their needs
- Assisting with administrative duties such as stocktaking and record maintenance

**About you**

You’re friendly, enthusiastic and reliable and you love working in a team environment. You’re ready to put the customer at the centre of everything you do to help make a difference in the community. You'll also need to:

- Have experience in customer service and/or cash handling
- Be fit to lift up to 16kgs of mail regularly and stand for your shift

**How we'll deliver for you**:

- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We’re delivering together**
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.



  • Rockingham, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...


  • Rockingham, Australia City of Rockingham WA Full time

    The Aqua Jetty in Warnbro is one of the City’s and WA’s premier aquatic and health facilities and we are committed to providing excellent customer service to all patrons during every visit. The centre offers a range of programs and facilities for the whole community and is open 7 days a week. As a Customer Service Officer, you will provide support to...


  • Rockingham, Australia City of Rockingham WA Full time

    **Permanent** **Full-time (average of 38 hours per week)** The City of Rockingham is an award winning local government located 40km south of the Perth CBD and is known as the place where the coast comes to life. One of the fastest growing local governments in the south metropolitan area, we are responsible for the provision and delivery of high quality...


  • Rockingham, Australia City of Rockingham WA Full time

    **Permanent, Part-time (24 hours per week)** **Worked Monday, Thursday and Friday each week (days non-negotiable)** The City of Rockingham is an award winning local government located 40km south of the Perth CBD and is known as the place where the coast comes to life. One of the fastest growing local governments in the south metropolitan area, we are...


  • Rockingham, Australia Global Retail Brands Full time

    Do you love a beautiful home filled with beautiful pieces creating your special space with your special touch,_ - Would you enjoy doing this everyday creating a home sanctuary for others._ - We are the linen retailer, we value our people and can’t wait to embrace change with vision and courage._ - Customer connection is how we achieve and succeed in our...


  • Rockingham, Australia Global Retail Brands Full time

    Job Search | Login**Christmas Retail Assistant - Rockingham | House Bed & Bath**: **Location**: ROCKINGHAM (654HBB) **Posted on**: 30 September 2024 **We are looking for team members who are passionate about homewares and want to join our team during the Christmas Holiday period.** **The Company**: House Bed & Bath and MyHouse are part of Australia's...


  • Rockingham, Australia Workskil Australia Ltd Full time

    **Attention Customer Service, Retail, Banking, Tourism and Hospitality professionals!** **Are you looking for a change?** Employment Services is a rewarding industry where you help people change their lives by assisting them find sustainable employment. Kickstart your career with us and we will support you with intensive training, and help you achieve a...


  • Rockingham, Australia City of Rockingham WA Full time

    **Permanent** **Full-time (38 hours per week)** Are you passionate about helping people and thrive in a fast-paced environment? We’re looking for a dynamic and friendly **Customer Service Representative** to join our team—someone who’s just as comfortable on the phone as they are face-to-face. The City of Rockingham is an award winning local...


  • City of Rockingham, Australia Aboriginal Health Council of Western Australia Full time

    Employment TypeCasualClosing Date6 Sept 2025 11:59pmJob TitleTelstra Retail: Casual Customer Service & Sales Consultant ROCKINGHAMJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...


  • City of Rockingham, Australia Aboriginal Health Council of Western Australia Full time

    Employment TypeCasualClosing Date6 Sept 2025 11:59pmJob TitleTelstra Retail: Casual Customer Service & Sales Consultant ROCKINGHAMJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...