Support Technician

7 days ago

Fortitude Valley, Australia Quality Express Full time

**About us**:
Established in 2009, Quality Express (ABN: 95 141 228 962) is an independently owned ‘on-demand’ outsource company operating in Queensland and New South Wales. years we have experienced consistent growth due to the core values of our company — Respect, Commitment, Teamwork, Transparency, Integrity, and Responsibility. These values are upheld throughout our business to ensure we are delivering only the highest quality of service for all of our clients.

Whether you need pick-up or after-hours delivery, our 24/7 courier fleet operates 24 hours/7 days a week to ensure your goods can be delivered at any time of the day.

Our success is attributed to creating a business that cares. Client satisfaction is our ke priority, and our clients appreciate the responsible, transparent approach we take with their business.

**Job description**

**Duties and Responsibilities**

As a Support Technician, your main tasks are, but not limited to:

- Make system adjustments to better align with the needs of end users, including both internal teams and external clients.
- Perform regular inspections of network infrastructures and troubleshoot system issues or failures.
- Configure software and systems in accordance with network requirements and technical specifications.
- Provide technical assistance and support through help desk services, addressing user issues and inquiries.

**Skills Required**:

- Data Analysis skills.
- Cloud computing.
- Cybersecurity skills.
- Virtualization skills.
- Ability to install, uninstall, maintain and fix software and programs.
- Database management.
- Operational systems knowledge.
- ICT numeracy skills.
- Knowledge in web development.

**Education and Previous Experience Required**
- Tertiary Education in Information Technology or co-related certification is required.
- At least 2 years of experience as a Support Technician or co-related role.

**Working Arrangements**

& permanent.
- Weekly working hours: 38 per week.
- Schedule: From Monday to Friday, 9am to 5pm.
- Salary: $74,000 per year plus superannuation.

**Work Eligibility**:
**Job Types**: Full-time, Permanent

Pay: $74,000.00 per year

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (preferred)

Work Location: In person

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