IT Support Technician

Fortitude Valley, QLD, AU, 4006

**About John Holland**:
At John Holland, our purpose is simple - we transform lives with everything we do.

We’ve always known that infrastructure is about people — our customers, our employees, and the communities in which we work every day.

That’s our difference. Deep experience and capability with a genuine care about creating better lives for people along the way.

Be part of the team that’s up for the challenge of transforming lives for good.

**About IT at John Holland**:

- We’re at the forefront of AI in construction and are undertaking a large digital transformation. Our internal IT team is focused on providing service delivery excellence, optimised and resilient infrastructure, secure technology, innovative and scalable technology solutions, data driven solutions, and best in class digital experiences.**About the IT Service Operations team**:

- You will join an experienced IT team, focussed on working collaboratively to deliver IT services to John Holland. We use the ServiceNow platform to support the business across the entire range of end user IT and systems. This is made easier as we recently rolled out Windows 11 to the entire business and moved to an autopilot, intune managed environment. Our focus for the coming year will be on automating and streamlining existing processes.**Are you up for the challenge?**:
We are currently seeking an experienced **IT Support Technician** to join our IT team based out of the Fortitude Valley office in Brisbane. Some travel is required in this role.

You will be responsible for supporting the technical infrastructure, daily end user IT (Information Technology) support and maintenance and administration of IT Systems for JHG in a professional and competent manner to provide a high level of service to the business.

**About the Role**:

- Provide a high level of professional support to all customers
- Work to resolve support requests, phone calls and walk-up requests
- Provide support within the wider IT Team to manage, install, test and troubleshoot new technology and systems
- Maintain IT devices and assets and ensure associated records are kept up to date
- Assist with the review of technologies to determine suitability for John Holland
- Be aware of Safety, Quality and Environmental risk requirements for subcontractors and provide supervision of works in conjunction with TRA’s
- Tasks that may fall outside of business hours upon agreement
- Assist as required with mobilisation and demobilisation of project offices including travel to sites as needed (Requires manual moving of equipment and ability to life approx. 20 kg safely)
- Liaise directly with stakeholders from within the business and external vendors
- Support IT strategy and IT projects into the business
- Complete assigned tasks in a professional, competent and timely manner (including stock management, moving of equipment safely such as monitors, networking gear and printers)
- Develop comprehensive documentation for IT and customer reference.
- Maintain and adhere to user, data and business privacy requirements in line with IT, legal and security policies

**About You**:
You will ideally have tertiary qualifications in Computing or a related discipline, along with previous experience providing Help Desk and Level 1-2 support. You’ll be confident troubleshooting technical issues and navigating IT networking environments, with hands-on experience in the following areas:

- Active Directory
- Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams, Microsoft 365 Admin Centre(s))
- Mobile device support, international roaming troubleshooting
- Video conferencing - MS Teams Rooms
- Network familiarity (Cisco, Aruba)
- ITIL-based service management (ServiceNow)

You’re someone who manages your time well, stays organised, and takes a logical approach to problem solving. Your strong attention to detail and ability to work through issues calmly and efficiently will make you a valued part of the team. A current Driver’s Licence is required for this role.

**As part of the team, you can help us transform lives.**:
Your success is reflected in ours, so we’re committed to being an employer of choice. We pride ourselves on having a diverse and inclusive workplace, as we understand that different perspectives and ideas are critical to our long-term success.

We want you to be with us for the long term, so providing you with rich career experiences and ongoing development is our priority.

**What’s in it for you**:
We’re about connecting your sense of purpose to ours. We understand that your career is one of the biggest ways to have an impact on the world. We also believe in supporting you as a whole person, not just an employee.

We reward and support our people in so many ways. This starts with being flexible about how different people like to work. From generous leave policies to wellbeing and relationship support, your needs sit at the heart of our employee benefits.