Concierge

493731
- Bunbury
- Customer Service/Call Centre
- Part-time (Permanent)

**Our Company**

Our Company, Dale Alcock Homes South West “DAHSW” is the leading home builder in the South West region incorporating Dale Alcock Homes, Celebration Homes and Homebuyers Centre. DAHSW is proudly part of the ABN Group - Australia’s leaders in construction, property and finance.

DAHSW prides itself on consistently delivering the dream of home ownership with a high level of customer service. We offer strong team support and a fun working environment with the opportunity for training and development to succeed in the role.

**The Role**

Reporting to the Customer Service Manager, the Concierge role will be the first point of contact for visitors to the DAHSW office and Retail Centre and the face of the Group for external customers.

A key focus of the Concierge role is understanding what has brought each visitor to the Retail Centre to ensure a seamless connection into the relevant business area.

Our Concierge team members will be warm, engaging and able to easily build rapport with visitors to ensure they have an exceptional experience. A customer-centric approach, exceptional communication skills and commitment to guest care and hospitality are essential to the success of this role.

**Key Duties**
- Greet all clients and visitors to the office;
- Providing a high level of customer service at all times;
- Conduct showroom ‘micro-tours’ to assist with nurturing and enabling sales for the sales team;
- Qualify clients effectively to connect with the most appropriate contact;
- Hospitality management of guests;
- Ensure the reception area, display room and meeting rooms are kept clean and tidy at all times;
- Ensure all contact information is correctly entered and up to date in the guest registration system.

**You**

To be successful in this role, you must possess the following skills, experience and attributes:

- Ability to communicate with a variety of key stakeholders in a friendly and professional manner;
- Strong interpersonal skills and ability to build rapport with people from all walks of life;
- Confidence and understanding in identifying customer needs to ensure they are connected to the most appropriate contact;
- Immaculate personal presentation;
- Exceptional communication, time management and organisation skills;
- Strong Microsoft Office skills;
- Be able to work as part of a team;
- Be open to personal growth and development;
- Have a genuine interest in new home products;
- Genuine desire and willingness to provide an awesome customer experiences to ensure a high level of customer satisfaction;
- Strong alignment to ABN Group’s values - Authentic, Passion, Leadership, Excellent, Relentless and Fun.

**Why ABN?**

At ABN we are always on the lookout for great people. People with initiative, ambition, proven skills and a passion for what they do.

Some of our employee benefits include:

- In-house discounts
- Flexible working arrangements
- Opportunities to grow your career
- Paid parental leave for primary and non-primary carers
- Dedicated wellness programs
- Discounted private health insurance

**What's Next?