Customer Care Advisor Omega Market Street
5 days ago
**The Role**:
Working within our Customer Service department, this position is responsible to assist clients visiting our boutique for their after sales service needs alongside working as part of the sales team.
- Interacting with clients to ascertain their service and warranty needs
- Propose necessary corrective intervention
- Conduct diagnostics with the view to create an estimate for the work required
- Perform quick service interventions on timepieces, in line with OMEGA standards
- Conduct bracelet interventions (replacement of pins and bars, repair of bent clasps)
- Ultrasonic cleaning on cases and bracelets.
- Assist with stock management
- Assisting in the continuous achievement of sales targets
- Delivering impeccable customer service
- Developing strong client relationships and client records within the boutique
- Attend regular training and develop comprehensive product knowledge base
**Skills and Experience**:
- Technical aptitude with an eye for detail
- Relevant experience within watch industry or another comparable field
- Dexterity
- Excellent organisational skills and methodology
- Demonstrated analytical and problem-solving ability
- Excellent oral and written communication skills
- Experience achieving and maintaining qualitative and quantitative KPI’s
- Good computer literacy skills
- Good time management skills
- Energy, drive and enthusiasm
- Impeccable grooming and presentation
- Full time availability
**How to apply**:
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