Client Support omega Martin Place

5 days ago

Sydney, Australia Swatch Group Full time

**About OMEGA**
Since 1848, innovative watchmaking has been the cornerstone of OMEGA’s heritage but it is also inspired by sports timekeeping, the conquest of space and of course its enviable role in support of the world’s favourite spy. Thanks to OMEGA’s pioneering spirit and iconic designs, the brand has established a reputation for quality and luxury that is renowned worldwide.

**The Role**
The Client Support will be hired to conduct diagnostics with the view to create an estimate for the work required. Perform quick service interventions on timepieces, in line with OMEGA technical documentation. Conduct bracelet interventions (replacement of pins and bars, repair of bent clasps, etc.), ultrasonic cleaning on cases and bracelets, battery exchanges, rate adjustments, winding / power reserve tests and warranty interventions as required. As an integral part of the Boutique team there will be aspects of the Client Support role that cross over with that of the sales team. These key tasks and responsibilities include assisting in the continuous achievement of sales targets, delivering impeccable customer service, developing strong client relationships and client records within the boutique and being an ambassador for the OMEGA brand.

**Responsibilities**
Technical
- Conduct initial light diagnostics of the timepiece, in order to determine the corrective intervention with a view to gather a pre-approval for servicing
- Conduct quick warranty interventions (such as battery exchanges, rate adjustments, repair on bracelets, etc.)
- Ultrasonic cleaning of bracelets
- Conduct water resistance checks and quick services as required
- Ensure compliance with OMEGA technical documentation

Sales & Service
- Support the Boutique Team to ensure boutique sales targets are achieved
- Ensure highest level of service standards at all times using the OMEGA sales ceremony
- Actively contribute to building a strong Boutique VIP database and assist with the building of strong VIP relationships with local clientele

Boutique Operations
- Perform weekly security stock counts (services)
- Perform daily security stock counts where required
- Undertake daily routine as directed:

- Stock maintenance and cleaning
- Boutique housekeeping and cleaning
- Track own performance statistics
- Assist in daily visual merchandising tasks

OMEGA Knowledge
- Develop own comprehensive OMEGA brand and product knowledge base
- Know stock availability, delays, backorders and discontinued product lines
- Complete E-Learning modules

**Skills and Experience**
- Technical aptitude with an eye for detail
- Relevant experience in the field [watches (or) other comparable field such as - consumer electronics manufacturing / service]
- Dexterity
- Excellent organisational skills and methodology
- Demonstrated analytical and problem solving ability
- Excellent oral and written communication skills
- Project a professional and competent image
- Maintain a mutually engaging and comprehensive relationship with colleagues
- Achieving and maintaining qualitative and quantitative KPI’s
- Excellent organisational skills
- Excellent oral and written communication skills
- Good computer literacy skills
- Good time management skills
- Team player
- Energy, drive and enthusiasm
- Impeccable grooming and presentation

**Benefits**
- Generous staff product discounts
- Product training
- Sales training
- Technical training
- Sales incentives

**How to Apply**

Job Reference: SGAU00473

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