IT Service Transition Manager

**Who we are and what we offer**:
Interested in shaping skylines across the globe?

Multiplex is a premier construction company with a simple purpose: to construct a better future. As part of our team, you'll have the opportunity to help deliver some of the world's most iconic projects, supported by approachable leadership and an inclusive culture that puts our people first.

Supporting the business, Multiplex has a Global IT division with colleagues located across Australia, UAE, UK, and Canada working to an operating model based on the principles of Design, Build, Run, and Enable.

It's an exciting time to join the IT team at Multiplex as we pursue our strategy to modernise the business through digital technology. Alongside our Digital Transformation team, we are working on initiatives to leverage data and technology to improve the operational efficiency of our business. The Global IT division is committed to providing certainty of service and technology solutions that just work, ensuring the business is built to outperform.

With 110+ colleagues in the Multiplex Global IT division, we have roles across the full IT lifecycle from designing IT solutions, delivering change projects, to the business-as-usual running of our IT infrastructure, all while ensuring we are safe, secure and compliant.

You will also have access to a range of holistic benefits including:

- Bonus schemes, annual remuneration reviews and salary continuance insurance.
- Health and Wellbeing programs, including annual voluntary skin and health checks.
- Benefits to support parents and families, including 20 weeks paid parental leave regardless of gender, payment of superannuation on unpaid leave, and transition coaching.
- Professional career development opportunities and a wealth of learning offerings through the Multiplex Learning Academy.
- An industry-leading approach to flexible work to enable better work-life balance.

**Who we're looking for**:
The **IT Service Transition Manager** plays a critical role in ensuring that new or updated IT services are delivered smoothly and successfully to end-users, with mínimal disruption to existing services. This role ensures that new or modified services and products are delivered into Service Operation in a secure, supportable & accepted standard covering both foreseeable and abnormal situations, that can be supported in the event of failures and/or errors. The Service Transition Manager is responsible for validating service handover to allow operational use.

This role will see you:

- Collaborating with other IT teams to ensure that service transition activities align with the overall IT Project Management framework and stage gates as well as change management and incident management processes.
- Ensuring that service transition processes are well understood by all relevant IT stakeholders and are fully embedded into all required processes.
- Continuously improving service transition processes and procedures to increase efficiency, effectiveness and awareness.
- Collaborating with project teams including those involved in development and testing to ensure that new or updated services are fully designed, tested, and documented.
- Support the identification and management of risks that may affect the successful transition of new or updates services. Change Management, Overseeing and controlling changes to ensure mínimal impact to IT Services.

Key Skillset Required:

- Strong knowledge of ITIL (Information Technology Infrastructure Library) framework and IT service management processes, including change management, release management, and incident management.
- Understanding of project management methodologies and experience working within project teams.
- Demonstrated ability to coordinate cross-functional work teams toward task completion
- Able to work flexible hours with teams across various global locations and time zones, including earlier or later start time if work requires.

**A note on diversity**:
We are committed to providing a barrier-free work environment and can support with reasonable adjustments at any stage of the recruitment process. Simply inform our Talent Acquisition team during your conversation with them.

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