Customer Service Clerk

7 days ago

Melbourne, Australia The Royal Melbourne Hospital Full time

-Location: Melbourne | Northern Metropolitan
Job type: Full time
Organisation: The Royal Melbourne Hospital
Salary: Salary not specified
Occupation: Administration/Secretarial
Reference: 70545

**Outpatient Customer Service Clerk**
- ** Full Time, permanent opportunities**
- **Join a dynamic team that prides itself on the positive experiences of their patients.**:

- ** Gain entry to working at the Royal Melbourne Hospital, the beginning of a rewarding career with great prospects for professional opportunities.**:

- ** Great benefits like salary packaging, generous leave, career development**

**Your new team**

Comprising of Nurses and Administration staff, the Outpatients Team ensures safe, timely, and effective, person centred care to all Victorians. The Outpatients department are also active participants of the Safety Culture Program.

**About the role**
- Register patients and create referrals
- Manage waitlists
- Manage appointment requests
- Manage reception for face to face patients and Telehealth patients
- Follow up enquiries, online, SMS, via portal and telephone.
- Liaise with multidisciplinary team members

**About you**
- You will be a kind person who finds purpose in ensuring access to care for patients.
- You are professionally presented and will communicate at a high standard when liaising with a cross section of stakeholders within the healthcare community.
- You will have had a minimum of 3 years administration experience.
- Your referees will confirm data entry skills of excellent accuracy.
- You will have had previous experience, and preferably professional training, in phone manner i.e. call centre position.

**Why work with us?**
- Career progression opportunities to suit your professional development goals.
- Enjoy a dynamic workplace with changing priorities and collaborative team
- Onsite car parking and close to public transport
- Up to $12k tax free earnings via Salary Packaging
- Generous Leave Entitlements + ADOS for full time staff
- The RMH is proud to be a workplace that champions diversity, inclusion and equality for our staff and our community. Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. _

- For a confidential discussion please connect via the details below.

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