Reservations Sales Agent

2 weeks ago

Manly, Australia M GALLERY Full time

**Company Description** Why work with Manly Pacific and Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Nothing beats working by the iconic Manly Beach, with the unique views and talented group of team members.

Your day to day will include:

- Handle all incoming reservations enquiries in a timely manner, taking particular care to up-sell and maximize revenue opportunities.
- Provide passionate, knowledgeable and friendly service to external and internal guests at all times.
- Act as an Accor ambassador, aiming to enhance the company’s image and market reputation, internally and externally.
- Lead by example when attending to guest requests. Show efficiency in constantly striving to provide total customer satisfaction.
- Strong attention to detail ensuring accurate recording to ensure memorable experiences and stays for our guests.
- A can-do attitude as you turn any potential ‘’_problems_’’ into proactive opportunities.

**Qualifications**
- Experience in a similar reservations environment, alternatively, customer service experience required, preferably in a Hotel environment.
- Experience delivering excellent customer service, providing prompt and efficient service including upselling advantageous and time management skills.
- IT savvy and previous experience with Hotel systems (Opera Cloud) favorable
- Flexibility to work various shifts, predominantly Monday - Friday, however with some week-ends and public holidays as required.
- Working rights in Australia to be able to fulfil a permanent part time role.
- Previous working experience within Accor preferred.

**Additional Information** What’s in it for you**:

- Work in front of the iconic Manly Beach
- Benefits Your Way - Great team member benefits (up to 70% off for you to live it up across all Accor Properties & Restaurants)
- Employee Assistant Program, Birthday day off, Anniversary gifts, discounted gym membership and much more
- Work for one of the most prestigious hotels in all of Sydney
- Dry-cleaning on us: you won’t need to worry about ironing and/or washing your uniform on your days off, we encourage you to embrace life instead
- Welcome to our coastal lifestyle. Follow the sun. Feel the breeze. Experience Manly Pacific._

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