Clinical Care Partner

Discover a career where care goes both ways
Discover a career where care goes both ways
- Location - Hunters Hill (looking after clients across Western Sydney)
- Permanent Full time
- Up to $57.50 per hour + superannuation + Km reimbursement
- Not for profit employer, so pay less tax

Exciting things are happening at Catholic Healthcare This year we’ll celebrate our 30 years in care, we now have 5500+ employees. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities.
In this newly created primarily office based role of Clinical Care Partner, you will be providing relationship-centred clinical case management to a diverse client base, ensuring needs are met through comprehensive assessment, collaborative care planning, and support that promotes independence, choice, and quality of life.
**Day to day this role looks like**:

- Delivering relationship-centred care aligned with Catholic Healthcare’s Inspirit model
- Providing comprehensive support during client contact to resolve any additional outstanding matters, provide welfare checks, review of current services and monitoring for any change in circumstances
- Triaging and coordinating the provision of care management and services relating to short term pathways such as end of life and restorative care
- Using client-initiated contact points to review care plans collaboratively with clients and families to optimize quality of life
- Monitoring clinical indicators in real time and identifying risks to clients health, safety, wellbeing and managing risks to prevent deterioration
- Facilitating fee for service arrangements for additional services and needs that fall outside of clients allocated budget
- Collaborating with clinical and operational teams to plan and evaluate care, ensuring high satisfaction and proactive issue resolution
- Undertaking clinical investigations to identify root causes and to determine the appropriate action when incidents arise, including communicating with key stakeholders and recommending improvements
- Being a positive and professional brand ambassador representing Catholic Healthcare Home & Community Services to participants and members of the community.
- Conducting comprehensive client clinical assessment and screening per organisational procedures at time of onboarding, annual review or as required
- Ensuring full utilisation of client budget and fee for service to meet needs as appropriate
- Supporting the review process with My Aged Care when client needs result in a greater level of funding required
- Providing advice to Care Partners, Care Coordinators and other internal stakeholders to support sound clinical decisions and overall quality of care management
- Providing supervision and clinical oversight to Enrolled Nurses and/or junior clinicians
- Understanding and adhering to the Aged Care Standards in all interactions, practices and documentation

**To be successful in this role you’ll need**:

- Completion of tertiary qualifications in nursing or similar (Bachelor of Nursing)
- Current Registered Nurse registration with AHPRA
- Thorough understanding of the Aged Care Legislation and Aged Care Quality Standards
- Strong clinical knowledge and understanding of the ageing process, particularly age-related health issues
- Care management experience relating to assessment, care planning, goal writing and reviewing
- Strong coaching / training skills with the ability to positively influence other healthcare workers
- Effective conflict resolution skills with a high emotional intelligence
- Strong customer-centric approach to business
- Ability to work independently and as part of a multi-disciplinary team
- Excellent digital literacy, including Microsoft Outlook and Excel
- Demonstrated knowledge and understanding of workplace health and safety

**What we can offer you**:

- Competitive hourly pay rate + Km reimbursement (99c per Km) + paid travel time
- Not-for-profit tax benefits so you pay less tax
- Fitness Passport discounted gym benefits
- Paid Parental leave
- Long Service leave after 5 years
- A values-based organisation that welcomes applicants from all faiths and backgrounds

We know you have many choices of employer - choose Catholic Healthcare where you can make a positive impact and be well rewarded.
Hello Recruitment Agencies, thanks for thinking of us. Right now, we’re looking to fill this opportunity directly so if we do need your assistance we’ll be in touch.