Project Officer

Join the Community Services Directorate commissioning team: Project Officer role

Have you heard about commissioning? Been intrigued by this significant government reform to create a more responsive human services system that better meets the needs of vulnerable Canberrans? Do you want to work as part of a small team delivering big outcomes as part of a strategic change agenda? Are you looking for a role where you can make a difference in the lives of others? The Community Services Directorate is looking for new team members to join the Commissioning and Industry Development Team.

You will have the opportunity to grow modern policy and service design skills. You will develop a deeper understanding of the pressure points, stakeholder dynamics and challenges for the ACT Governments most significant service delivery partner - the non-government sector. You will help shape advice that supports decision makers and makes a difference to the lives of Canberrans.

You will work with passionate professionals across the full spectrum of community services, championing the contemporary and consistent way of designing, funding, and delivering services, known as commissioning.

If you are a passionate and driven individual who loves to work collaboratively to solve problems in a supportive and highly productive work environment, we want to hear from you.

**ABOUT OUR TEAM**

We are passionate about meeting the needs of the Canberra community through partnership between government and the non-government sector. We work using collaborative methods to enhance sustainability of the non-government sector, manage complexity and amplify our ability to meet community needs.

Our purpose is to drive reform across the Community Services Directorate, ACT Government and non-government sector through commissioning. Our efforts over time, will ensure we can better respond to community need; improve integration to support seamless service delivery; reduce pressure on crisis services; improve life outcomes for vulnerable people; and improve sector sustainability and delivery partnerships.

**The team works to**:

- cultivate and build understanding and capacity for commissioning
- provide advice, tools, facilitation support to commissioning processes
- identify, mitigate, and manage human service system reform challenges
- communicate, listen, and evaluate the experiences and effectiveness of commissioning
- engage with organisations in the community sector
- drive initiatives to support sustainability of the non-government sector
- coordinate commissioning governance and practice across the ACT Government

**THE ROLE**
- You will be responsible for contributing to the delivery of all commissioning and sector sustainability activities through effective organisation and management of government processes, briefings, meetings, commissioning communication and internal stakeholder liaison.
- As a Project Officer, you will exercise a high level of autonomy within a team that operates in a dynamic and strategically challenging environment.
- As part of a team driving a significant reform, you will have the opportunity to enhance your skills while gaining a deeper understanding of the non-government sector delivering more than $200 million in services, supports and programs each year to the Canberra community.
- Your role will support sustainability initiatives for the non-government sector and contribute to driving commissioning as a new way of designing, funding, and delivering an effective human services system.

**OUR IDEAL CANDIDATE**

**Eligibility/other requirements**:
**WHAT YOU WILL DO**

You have experience in, and will be responsible for:

- Contributing to, writing and/or coordinating high quality Ministerial and Departmental briefs, talking points and other high-level documents
- Managing multiple competing priorities and meeting deadlines.
- Cultivate productive working relationships to achieve individual, team and organisational objectives. This includes relationships within the Community Services Directorate, and across government that aid timely advice and approval.
- Managing stakeholder expectations and relationships, including managing tasking, coordination and consolidation of content, clearance and approval processes.
- Supporting teams with active commissioning processes through coaching, supporting, and providing advice regarding commissioning practice - with direction, support and oversight from the Director or Senior Director, Commissioning, and Industry Development.
- Building on existing work to implement effective processes that support commissioning reporting, coordination, communication, and evaluation.
- Coordinating and managing statutory and ad-hoc reporting inputs.
- Inspire trust internally and externally and contribute to a workplace where people are encouraged to improve and enhance organisational culture - this includes identifying and implementing opportunities for continuous improvement.

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