Eligibility Officer

**ACTING ELIGIBILITY OFFICER - PERSONAL INJURY- MELBOURNE, VIC**

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of this role is to provide timely and accurate administration of Eligibility processes which include the organising and collating of IME appointments, Circumstance report investigations and request of treating health practitioner reports.

**About the role**
- Providing excellent customer service to all stakeholders ensuring that they are kept regularly informed throughout the process
- Reviewing and making decisions on expedited claims
- Managing of multiple internal and external stakeholders is essential with the delivery of high levels of customer service expected
- Upholding telephony standards and frontline service to injured workers, employers, and other stakeholders

**About you**
- Ability to manage a variety of tasks with good time management qualities
- Ability to problem-solved and to communicate strategies to stakeholders effectively
- Demonstrate excellent time management skills and the demonstrated experience in working with short timeframes
- Proven ability to analyse and interpret assessment information (for example, medical and circumstantial information)
- With strong track record of delivering quality customer service and demonstrating customer centric behaviours

**Benefits and perks**
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer
- For more details about our benefits, visit the Allianz Careers site

**About our culture**

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

**Job Level**:

- Professional

**Location**:

- Melbourne, VIC, AU, 3000

**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Temporary

**ID**:

- 65310

**Position Cluster**:

- Non-Executive