Consultant Service Delivery

7 days ago


Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Location**: VIC- Melbourne CBD

**A career that gives you more**

Your career at NAB is about more than money, it's about serving our customers and helping our communities prosper. Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

More opportunity. More moments to make a difference in the world.

**The Role**

NAB is seeking an experienced and motivated Service Delivery Lead to join a high paced and engaging team, working to ensure that NAB is delivering to our customer commitments and providing highly available Always on systems. The Service Delivery Lead works closely with technical teams, vendors and partners to drive outcomes. There will be engagement across NAB at multiple levels which allows for a varied and exciting role.

**You will need**:

- Ability to create and review reports
- Outstanding interpersonal and Influential skills with a well-developed capacity for effectively managing relationships with a range of stakeholders
- Highly adaptable and excellent organisational, problem solving, and prioritisation ability with proven ability to analyse risk
- ITIL/ITSM experience and basic certification (ITIL V2 or V3 foundation minimum)
- Knowledge in Incident Management, Problem Management, Change Management is highly desirable
- Ability to prepare and deliver clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively
- Good knowledge of IT Systems and technologies
- Adaptable with the ability to multitask
- Previous Financial Services experience would be advantageous

***NAB, invested in you**

We are committed to gender equality and are proud to be an equal opportunity employer and have a diverse and inclusive workforce. We have committed $70bn in financing to help address climate change and provide 2 days of paid leave each year through our employee volunteering program to support community organisations.

We support our colleagues to be their best by offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. For more information please visit here.

If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of banking.
- Please note unsolicited CVs from agencies will not be accepted

**_ #LI-DNI_



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