Customer Specialist

At Latitude, we make it possible - for our customers, our communities, and our people. We believe in creating opportunities that truly matter, helping you thrive both professionally and personally. That’s why we offer benefits that make a real difference in your life.

We make it possible- to spend more time with your loved ones - with an extra week of paid leave each year through our Take 5 initiative.- to balance work and life - with a hybrid working model, giving you the flexibility to work from home while connecting in the office just one day a fortnight - if based in Melbourne or fully remote elsewhere.- to put your wellbeing first - with Sonder, a 24/7 support app for mental and physical wellness.- to access great financial benefits - with discounts on Latitude products and services.

The Fraud Officer role within Fraud Operations encompasses all aspects of Fraud detection, prevention & investigation utilising tools, systems and reports employed to manage & control Fraud incidents impacting the business. The Fraud Officer will fulfil a range of duties covering multiple products, including, but not limited to:
Let’s look at some key responsibilities:- Ensuring all fraudulent and suspicious activity is fully investigated and documented, and that preventative measures are taken.- Ensure all fraud detection tools are kept up-to-date and all cases actioned in a timely manner.- Liaise with credit bureaus and other financial institutions to confirm and/or identify fraudulent and suspicious activity.- Assist external financial institutions with fraud queries.

Ideally, we're looking for the following:
Let’s look at you:
- Superior active listening, negotiation and problem-solving skills.- Excellent communication skills (both oral & written).]- High level resolution and decision-making ability, matching the appropriate solution to each situation.- Ability to work autonomously and match solutions to customer’s circumstances in a compliant environment.- Ability to overcome objections and take on feedback- Customer First - Prioritising delivery to our customers, ensuring they are treated with respect and empathy, and that their needs are prioritised.- Decision-Making - Capability to make quick and informed decisions based on data analysis a risk assessment, balancing fraud prevention with customer experience.- Analytical Skills - Ability to analyse and interpret data to uncover and prevent fraudulent activity.- Communication - Ability to clearly communicate fraud decisions to stakeholders and customers as required.- Knowledge of Fraud Prevention Techniques - A deep understanding of current fraud prevention technologies, strategies and trends to stay one step ahead of fraudsters.

Sound like you? That's a good sign In return for your energy and ideas, we offer a flexible working environment and great compensation. We always support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home and office, or a combination of both.

We're Latitude, partners in money. Latitude may seem like the new kid on the block, but it's taken us almost a hundred years to become an overnight success. Digital payments, cards, and loans is what we offer - but what we really are is a platform that helps people shop and live better. Always living and breathing our values.

Always living and breathing our values. Take Ownership, Pursue Excellence, Win Together, Create Tomorrow.
- Only open to Australian or New Zealand Permanent Residents or Citizens._