Assistant Night Manager

4 days ago

Perth, Australia IHG Full time

**About us**
Travel is a journey. At Holiday Inn, we help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952.

So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

**Your day to day**
Reporting to the Night Manager & Reception Manager, you'll play a key role in the delivery of our superior branded guest service experience and will respond to guest needs and issues as they arise.

You will be responsible for assisting the Night Manager in running the hotel’s night audit activities, supervising, and supporting the Night teams with their daily activities, knowledge, development and promotion of associated hotel activities and business compliance programs. In the absence of the Night Manager, you will be responsible for ensuring the safety and security of the hotel guests overnight and communicating with Hotel Senior Leadership Team in the event of any serious emergency, security or health & safety matter.

**This is a full time position and this role will require you to work across a 7 day roster which will include weekends and public holidays.**

**What we need from you**
For this vital role, we’re looking for:

- You'll be an approachable person and have a real passion for providing connecting and seamless service to ensure a memorable guest experience
- Dynamic, vibrant, confident and professional personality
- At least 2 years’ experience within a hotel Front Office operation, with exposure to both Reception and Night Audit procedures.
- Working knowledge of a hotel property management system such as Opera
- Excellent customer relations, problem solving, decision making and time management skills
- Highly developed interpersonal and communication skills both written and verbal and willingness to manage multiple tasks, conflicting deadlines and varying guest situations.
- High standard of personal presentation
- The flexibility to work on a rotating roster including evenings, weekends and public holidays
- A manual drivers license
- A current Approved Manager license preferred.
- **You must also meet the legal requirements to work in this country**

**What we offer**
We’ll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training.

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.

Job Reference: EMEAA36629

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