Operations Manager Emergency Medicine

Location: Melbourne | Western Metropolitan

Job type: Full time

Organisation: Western Health

**Salary**: Salary not specified

Occupation: Administration/Secretarial, Community Services, Executive Management, Health and Allied Health, Medical and Nursing, Medical, Nursing, Aged Care

Reference: 49952

Western Health has an exciting opportunity for a highly motivated leader to join the Division of Emergency, Medicine & Access in the role of Operations Manager within the Emergency Medicine Program.

The role is responsible for leading and coordinating staff as well as developing, monitoring and evaluating systems to achieve optimal utilisation of the Emergency Departments and Urgent Care Centres, ensuring the organisation is responsive to the needs of the community via the achievement of patients access and activity targets.

**About the Role**
- Operations Manager - Footscray and Williamstown Emergency Departments and Bacchus Marsh and Melton Urgent Care Centres
- Key leadership role

The Operations Manager is integral to the divisional leadership team and is responsible and accountable for the delivery of Best Care.

To be successful, you will need to have a proven track record of effective leadership and management, with passion and commitment for the delivery of high quality, safe patient centred care.

**Key areas of focus for the role include**:

- Ensure provision of high quality patient care by overseeing the coordination and management of the clinical areas.
- In conjunction with each unit or clinical area determine and monitor appropriate KPI's in line with national and/or international clinical practice guidelines.
- Lead the development of a service stream quality plan in collaboration with Divisional Director, Clinical Services Director / Unit Managers / Department Heads and Quality Coordinators so as to effectively contribute to achievement of Best Care at Western Health.
- Promote and foster a culture of clinical safety, continuous improvement and innovation within the designated service stream.
- Support Unit Managers/Department Heads in all aspects of staff management including recruitment and selection, performance appraisal and staff development.
- Support Unit Managers and Department Heads in acquiring, maintaining and utilising the skills required to effectively meet KPIs for financial performance of wards and Units/Departments
- Ensure that recruitment, negotiation of contracts, leave, rostering and occupational health and safety responsibilities are delivered in compliance with legislation and Western Health policies and procedures.
- Be responsible for ensuring monitoring of staff utilisation and adjustment to optimal staffing levels is undertaken.
- Develop a Service Operational Plan in partnership with Divisional Director, Clinical Services Director and in consultation with Heads of Unit, Unit Managers/Department Heads.
- Facilitate service development, operational planning and plan implementation.
- Ensure any development of the clinical service is congruent with the organisational strategic directions.
- Coordinate formulation of service budget in liaison with the Divisional Director, Clinical Services Director, Divisional Business Analyst, and relevant staff from within the division.
- Be responsible for achievement of achievement of activity, KPI’s and financial targets on a monthly and annual basis.

**Selection Criteria**
- Eligible for registration with the Australian Health Practitioner Regulation Agency as an allied health professional or a registered nurse
- Extensive clinical and management experience within a large, complex healthcare or other relevant organisation, preferably at a senior level
- Ability to manage and lead people, including a highly educated workforce
- Ability to consult and collaborate with others and work as an effective member of a team to deliver organisational outcomes
- Ability to work at both a strategic and operational level within a complex organisation
- Excellent interpersonal skills
- Excellent communication skills, both written and verbal
- Effective negotiation skills
- High-level analytical skills
- Effective change management skills
- Capability to innovate
- Capacity and capability to provide a professional role model for staff

**About Us**

Our workforce of over 11,000 employees are driven by our values of ‘Compassion, Accountability, Respect, Excellence and Safety’ (CARES). We value our people and provide them the opportunity to grow and develop. Our teams are friendly and supportive, ensuring we deliver a safe, person-centred and connected patient experience.

Western Health is in a period of rapid growth. Our services comprise of four acute public hospitals: Footscray Hospital, Sunshine Hospital (including Joan Kirner Women's and Children's), Williamstown Hospital and Bacchus Marsh & Melton Hospital. We also operate Sunbury Day Hospital, Hazeldean, Grant Lodge Residential Aged Care, as well as community health centres in Mel